Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.
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Salma
2023年9月9日
Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others
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Hikma
2023年5月27日
From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise.
Thank you so much once again.
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Annah
2023年6月28日
The staff were extremely attentive and courteous . I felt pampered my entire stay.
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Catherine
2023年4月22日
Property is well maintained
Cleaning is done well
Staff are friendly
Entertainment industry is good
Denno is the best aerobic instructor
Good job
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Naomi
2023年4月12日
First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.