コートヤード・モンテレイ・サン・ヘロニモ(Courtyard Monterrey San Jeronimo/Valle)

Got in one hour early to the property and the person at the front desk was rude and said I had to wait till 3 p.m for check in. When I finally got my room, the room was hot and the air was not on, and when I finally went to bed, the sheets smelled like smoke

The staff is extremely friendly and helpful. I stay in motels for over 200 nights/year for over 10 years for work and this is probably the friendliest establishment that I have stayed in.

This hotel is very old, the room is dirty and the room service is not 24 hours

We checked in two rooms we got keys for both rooms and occupied one while we were waiting for the rest of the family to show up, later when we trying to move in the other room there was people already in our room, they assigned our room to some other people, scary for my wife and daughter to be put in this danger, I asked the employees in the front desk to have the manager called me but he never did, I guess is ok to make those type of mistakes and don’t talk to the customer, the room we occupied first the AC went down and need to move to other room The new room had Slow water going in the shower and toilet! At that point you it didn’t make sense to say anything. I been using Marriott for some time and never had this type of problems, the hotel is located right next to the rail roads and it’s very noise specially during the night. The people at the restaurant was kind and nice, and they have good food.

TODO EXCELENTE GRACIAS

Stayed in this property before and was very satisfied. However this time we we’re disappointed due to several issues. It was clearly lack of AC on common areas such as corridors and elevator. In the room we had an extremely noisy AC unit, a leaking toilet, a deformed mattress, door lock not working properly (needed several attempts to open ) .and a disconnected phone. All of above issues reported to staff, a maintenance tech serviced the AC unit partially fixing the problem, all other reported problems not fixed. At the restaurant, staff was very distracted setting up an upcoming event and not paying attention to our requests, room service delivery took very long, maybe they are understaffed . This property is no longer a favorite for us when we travel to Monterrey. It looks like lack of maintenance and staff is taking a toll on delivery of service to guests

Room was old and outdated. AC was noisy and a lot of outside noise.

Great service !

It´s very great