It’s a beautiful hotel with beautiful views of Monterrey, but something that really disappointed me was the cleanliness of the room.
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Francisco
2024年2月4日
Had a death in the family and the hotel disnt accept my cancellation or a cancellation fee…. Lost the one night stay and was charged complete stay.
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Verified traveler
2023年12月30日
Our AC wasn't working and Room was Super Hot and made our Stay Not As Comfortable as it should have been
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OSCAR
2023年12月19日
Nice hotel, but I believe the location and structure make up for most of the 5stars awarded. Service, especially reception, was horrible. They give ******* members whatever’s left, and most staff don’t speak English. Nice building but won’t be returning
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Armando
2023年11月18日
First the rooms i prepaid weren’t available the first night , the staff at frost desk is extremely slow , room service was horrible took almost 2 hours for a club sandwich
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Santos
2023年12月8日
I have been travel every where in USA and Mexico and this hotel is one of the best one
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zorayda
2023年10月30日
very good service very clean
the only inconvenient was that at the buffette I ask for a witlacoche taquito and it was a long chino dark hair.
The waiter was very nice but was no pleasent experience.
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Francis
2023年10月23日
Everything was PERFECT!! Beautiful Hotel yet I requested an Upper Floor and quite the contrary the Front Desk clerk was not Helpful.