ホテル プラザ デ オロ(Plaza de Oro)

還可以，除了舊點沒毛病

The personnel was not courteous at all. They charged me for an additional adult even though I had added the correct number of adults on our reservation. If we didn’t pay, we would forfeit what we had already paid for our reservation. We had to keep asking for towels for three people (just like they charged us) and then they came to clean room and took towels we had just requested. Before we could check out, they had to check room to confirm we hadn’t taken anything. The “free” breakfast included in the room charge is only a plate of fruit and a cookie. Needless to say, we will never stay at this hotel again.

Well, I saw they are 5 star hotel and pictures looks good , arrived and room was not a 5 star hotel , definitely here is 2-3 star hotel , room booked for two adult and second person arrived in the night and they didn’t let to come at the room and finally solved by coming down and speak with front deck, they couldn’t speak English and that’s the other reason for not giving the great feedback for this property

Great service and close to the visa renewal place !!!

Great customer service, good and affordable food, my only complaint was draining issue with the toilet that was addressed but not fully resolved

This hotel is excellent. It is beautiful on the outside and inside. The rooms are clean. The service i amazing. The hotel provides a light breakfast that consist of coffee, juice,sweet bread/pastries and fruit. But you can purchase heavier meals from their menu. The restaurant is open all day until 10pm. Because of covid we didn't have access to the pool or gym. But it's ok. The hotels location has an easy access to walk up and down downtown Monterey.

Our stay was comfortable, very tentative staff, walls were kinda thin, but overall the place was clean, and we enjoyed our stay.

Staff is really nice.

Location