This was our third stay at this hotel, which had previously been a quiet and enjoyable option for our visits to Montreal. Unfortunately, this stay was a significant departure from our prior experiences.
We were assigned a room directly above the bar, and the noise made it impossible to sleep. We ultimately cancelled a return reservation scheduled for the following week at approximately 3:30 a.m. due to the lack of rest. While staff acknowledged the noise at checkout, no follow-up occurred afterward.
In addition, the television in our room repeatedly lost signal, even after a staff member attended to reset it. Housekeeping standards also appeared to have declined, with hallway debris remaining in place throughout our stay.
Concierge service on arrival was also disappointing. Our luggage was left on a trolley well past check-in time, and assistance felt reluctant after a tip had already been given.
Given our prior positive stays, this was particularly disappointing. We contacted the hotel directly to share feedback before posting a review but did not receive a response. Unfortunately, based on this experience, we would not return or recommend the hotel as the quiet boutique option it once was.
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