ホリデイ イン エクスプレス & スイーツ モントローズ - ブラック キャニオン エリア IHG ホテル(Holiday Inn Express & Suites Montrose - Black Canyon Area)

Hôtel un peu vieillissant . petit déjeuner basique.chaffage sonore

The staff were very helpful and friendly. I needed to do some remote work until after check-out time the following day and they were happy to accommodate my request. The free breakfast was good, lots of options and everything was hot and tasty. The room was spacious and clean.

Lovely stay. The breakfast was the best since we've been in the USA. Special thanks to Jamie for extra attention to detail and great service.

My only negative comment would be that when we checked in there was nobody at the desk, waited ( thinking she was taking a cigarette break) and then later we needed another key and she wan not at desk again. Other then that the room was great, bed was comfortable and your breakfast was one of the best breakfast I’ve had at a hotel:)))) the attendant was great, area was clean, fresh food and coffee. We will definitely be back:)

We stayed here while visiting family. The staff were very polite and helpful. They have a very nice lobby/ sitting area. Hotel was quiet which was perfect for us. We enjoyed our stay and will plan to stay here again for our next visit.

Great room, comfortable bed and nice linens. Hot tub was very clean. Service was excellent.

The rooms are normally a great value for the price you pay, the staff are friendly for the most part, and the complimentary breakfast is really good. However, Upon checking out, we were told that we couldnt have final receipt because their system was down and then we got a surprise charge of $200.00. When we called to inquire about the fee, the receptionist on the phone told us it was a cleaning fee but couldnt tell us what the fee was for and that the manager would call us back to tell us what the fee was for. Before we heard back from the manager, I asked the receptionist what a typical reason/situation a customer gets charged a cleaning fee and she said that it is in cases where there is torn items or in one incident a guest punched a TV. The manager called me back and left a voice message to let us know that the $200 cleaning fee was charged because I got my period in the middle of the night and bled on the sheets and some towels. I would never imagine a bodily function would be penalized the same way as a person punching a TV. I will pay more money to not stay at this hotel again.

Nice stay, kind of wished there was a fruit bowl for breakfast and more gluten free options.

Pricing can be really high which makes us choose a different hotel. When the price is right, we choose this hotel. 😊