ホリデイ イン エクスプレス ホテル & スイーツ ムーアズビル - レイク ノーマン IHG ホテル(Holiday Inn Express & Suites Mooresville - Lake Norman)

I rented a room for a weekend with the family, when we received and got to the room, the door was open with the TV on and the pillow by the foot of the bed, it looked like someone was watching TV. We received another room, and the room was really hot, no A/C and the AC unit cover was on the ground, we ended up again getting another room. The last room received was extremely smelly, like if someone was smoking there, so we just decided to find another hotel. Very surprisingly the awful experience at a Holiday Inn Hotel. Lack of maintenance.

The parking is tight and those with larger vehicles is even more difficult. Everything feels outdated and old

The first room we were given had not been cleaned and there was no bedding. The second room we were sent to was directly off the elevator. The floor had not been vacuumed, but the rest of the room seemed clean. The furniture was worn.

Elevator did not come to 3rd floor. Staff was nice, room was clean, but elevator didn’t work properly and sink hot water didn’t work properly.

It was fine. It's what you'd expect for the price. Though a warning for anyone planning to stay here, the heating element they use in their rooms makes this awful ticking sound constantly. So if that will bother you, avoid this hotel or buy earplugs. It took 4 days for one of the staff to inform me that it's normal, though I have my doubts. The other employees straight up lied to me about having it fixed. The front desk employees are less helpful then a bunch of 6th graders would be.

first room we were given had hair in the bed! We called Jasmine at the desk who was very sweet and accommodating and she moved us to another room. The beds in this room had clean sheets but there was mold on ceiling in the bathroom. Overall, the hotel is very dated and could use some updating. Coffee pots were empty at 7:15. The poor guy running desk was also trying to keep kitchen going. So, maybe understaffed?

Untrained front desk staff double charged our room. Advertising said Hot Tub that didn’t exist. Fire alarm went off and cleared the building at 7:30am. What a night mare.

Loved the property. Hiccup with charging us twice but it was resolved very quickly. All staff is amazing. We’ve stayed here twice if that says anything and I will stay again.

Old food left in refrigerator, bathroom had hair, filters needed cleaning, and almost overcharged for room.