クオリティ イン＆スイーツ モーガンタウン - ユニバーシティエリア

Both ice machines were broken. Room was outdated. Beds were extremely hard.

The HVAC "system" is simply a wall unit....no thermostat in room so you are either cold or hot. Pool was closed, much of hotel a mess from construction. Breakfast was cold.

The heater was so loud it woke us up every time it turned on. The bathroom was tiny. But it all was clean.

This was the worat ive stauwd here plenty of times however it seems like its just getting worse. The male magaer was very rude. The house keepers did not show up so i could not habe a lower floor room the elevator feom what someone stated had been down for over a week. To go up the stairs there was a puddle of water where it looked lile pipes was busted so your items would have gottent wet. I am a cancer patient and always req the bottom floor and have been there so much the staff knows that. The lady at the front desk is always super nice and amazing. I asked for a refund to stay at another hotel and her manager denied it. I had to call his manager to get a refund to go elsewhere. He was nice however the rude manager needs to get his crap together and fix what needs done there.

Very noisey, you can hear every door, banging above all night along, barely slept. Hallway smelled like **** and cigarettes. Bed wasn’t comfortable at all. Breakfast was the only highlight and the gentlemen overseeing breakfast was very kind.

The staff were kind and helpful. There was poor signage and direction for cars. There was only ONE sign which was right at the entrance to direct cars, the lighting around the hotel is dim, and there was water on the first floor as I walked to my room. The walls are VERY thin and I could hear almost everything in the next room.

Hallway was flooded with water and deteriorated walls. Very dark with no clear signs to rooms. Building/room smelled of mold & mildew. The gentleman at the front desk was helpful however the female employee was having an altercation on a personal call (speaker phone). We checked in and immediately left. We did not feel safe.

So upon checking in they gentleman stated pool was open main reason for staying was indoor pool for my kids, well ordered pizza get ready for pool on the door is a sign "pool heater not working swim at own risk" Its January 20's outside the water was freezing! Why wasn't we warned pool was down? THEN, the only hall to get to the lobby from our room was filled with water from water coming out of the wall and soaking the floor. I almost fell and I am pregnant so that wouldn't have been good...

Breakfast was fine- very basic. The hotel had some water damage in the hallway leading ot the first floor rooms which made for a bit of a mess