Brizo Hotel and Beach Resort

We checked-in here at Brizo Hotel and Beach Resort in *****g Bataan for Dec 3-4, 2022 (saturday-sunday), we were only informed that the pool is not available when we got to the property. We hoped that we were at least informed in advance regarding the situation as we should have made changes to our plans prior to travelling all the way to the property. It's as if we can still cancel on the spot, how are we able to make a different booking if it was that late. I hope readers could know how upsetting this feels, It really felt like we got scammed. Really ruined the trip completely, barely enjoyed with all the time wasted trying to coordinate regarding the situation. The staff were aware of our booking and were expecting us when we arrived. But didn't have anything to offer as a compensation, may it be a discount for our stay, extra hours of stay, complimentary meals, or voucher for a next stay (even if it's unlikely that we will be able to stay again anytime soon) Really nothing. Personally, any thought would've been appreciated because it matters a lot. I also looked up the Brizo Hotel, and saw that the property has been operating since 2014. I hope they get to prepare for scenarios like this and how much this matters to their guests. They called the day after our check-out and all they offered was their sorry, as if it magically healed how painful the whole experience was.

The staff were awesome. They are very accommodating and they respond quickly to your request without any hesitation. The room is below average. TV is not working, your phone signal might not work on some parts of the room, their Wi-Fi will inly work on common areas (so it will not reach your room) and the shower door is somewhat broken. Amenities are average. Well there is only one pool (2ft - 5ft). You need to make an advance order on their restaurant because they buy it fresh from the marketplace but the food that they serve is good. The place is so peaceful during the weekdays. There are trashes on some parts of the beach but tolerable. Kids can dip on the beach the waves are crawling gently to the shore. The price is just right. Overall it was very good. I guess the hospitality of the staff and the beach made it worth our time.