The room and location were absolutely great. Everything was nice and clean. However, we were quite disappointed with the service and competence of some of the staff. We had a booking for 2 adults with 2 breakfasts. When we arrived, first, they couldn't find out booking, then they found the booking but said it was only for 1 person. Then suddenly they found that it was for 2 persons but that it was without breakfast, then when I started contacting Trip.com they suddenly found that it indeed was with 2 breakfasts. The next day, when we went to the breakfast, they let us in, but then the staff started chasing us in the breakfast hall saying that we hadn't paid. Then they contacted the reception and confirmed that we indeed had paid. The experience was really not appreciated.
自動翻訳