From the moment we booked our stay, I made it clear to the staff that we intended to have lunch on-site before driving back home to Tauranga, especially since the website indicated a check-out time of 11:00 AM. Upon discussing this concern, the staff assured us that it was permissible, even offering to extend our stay until the afternoon since we were located by the lakefront and the 11:00 AM check-out time only applied to permanent cabins. However, due to rain around 11:00 AM, we decided to utilize the kitchen facilities to reheat some food for the kids and baby in our group, ensuring they wouldn't go hungry on our trip home. Just as we were almost finished cooking, the staff informed us that we needed to vacate the premises within 15 minutes. They cited their cleaning schedule and the need for standard procedures, despite our willingness to clean up after ourselves. Unfortunately, our request for an extension was not accommodated.
自動翻訳