ホリデイ イン エクスプレス & スイーツ チャールストン NE マウント プレザント US17 by IHG

Great hotel

The air conditioning unit was loud & the refrigerator rattled. The room temperature was very warm upon arrival. It was set at 77. Once I turned the temperature down, the room temperature was better. More variety for the continental breakfast but overall it tasted good. Front staff was friendly. TV & wi-fi were good. Fair price for the amenities provided. Location is on a busy street which made it difficult to get in/ out if the parking lot. Overall, we enjoyed our stay.

Here for a long weekend visiting family. The hotel was in a good location. Nice breakfast with many food choices. Tried the nearby restaurant SOL and enjoyed our meal there. .

We arrived around 3:30pm and the cleaning staff was still turning rooms. When we came back from dinner (5:47pm) they were STILL cleaning rooms. The hallway carpet was littered with bits of trash from the cleaning carts. Later I went down to the ground level (from 3rd floor) & walked the stairs to check each hallway floor. ALL had bits and chunks of trash, Cheese doodles, etc. Both elevator inspection certificates showed the last inspection was in 2024.Even after that there were big black bags of garbage everywhere! As for breakfast the next morning, what was there was very good. But there was no oatmeal, no grits, no pancake/waffle supplies, only 1-2 bread items. I'm a bagel person but they were not appetizing, so I opted for the wheat toast with cream cheese &1/2 banana & a cheese omelet that was really tasty. The coffee was delicious! We asked the kitchen lady (who was sitting in the dining area with another employee) about grits and she said she was too tired and there wouldn't be any grits on her shift. My sister was only kidding when she asked. Our room was great. The king bed (& pillows) was comfortable. The shower was nice with good hot water finally, but the pressure could be increased. I have lots of pictures if you are interested. Why did I do this? My job for 40+ years has been in vacation/resort & HOA management in Myrtle Beach. What I saw would not have passed my inspection.

Front desk clerk not welcoming. Not pne smile Sheet fit like a queen on a king bed. Would not cover mattress. Food was good.

The hotel itself isn’t awful, it is the front desk staff who made our experience here terrible. I went to check in and was ignored by the front desk. When the young woman decided to acknowledge me it was not welcoming or professional. After getting checked in we noticed that we were not stocked with adequate towels, so my wife went down to ask for another towel. The same young lady attending the desk was on her phone having a personal conversation on her speaker while ignoring that my wife was at the desk. After my wife listened to her personal conversation for about 5 minute, the young lady looked up and didn’t say anything. My wife asked for the towel and when it was handed to her, the young lady went back to being on her loud conversation on the phone. Our rooms shower did not have cold water so we were not able to give our children showers or else they’d have got burned. In the morning I went to check out and another person on the front desk looked at me without any greeting. I asked to check out, gave my room number and she told me I was good. The people who run the front desk are not friendly or professional enough to run a hotel because the keyword hospitable was seriously lacking on their end. My family and I have been to many different hotels and these two individuals were among some of the rudest we have experienced. If I knew who the hotel owner was I would like to let them know they should try hiring people who are able to be kind and respectful to their guests!

Awful property and disrespectful staff. Never again. The bathroom was dirty in a new room.

BEWARE OF BED BUGS!!!! I woke up with my legs covered in bites. When I inspected the sheets I saw the bed bugs. My toilet wouldn’t fill up with water after flushing it and it takes 10 minutes to get hot water in the shower.

The water pressure ******! It hardly got hot at all and the pressure was terrible. there wasn’t a variety of creamer for your coffee either.