Staff was "Good", however, I had to give "Service" a "Poor" rating due to the fact that "Amenities" list "Free buffet breakfast available daily" on *******'s website, "Free Hot Breakfast" on Choice's website, "Hot Breakfast" on the sign leading to the hotel, a sign that lists "Fresh, HOT, and (I believe) Healthy" on the check-in desk AND a sign on the microwave in the breakfast area that says "Hot". I walked into the breakfast area our 1st morning and was meant with NO hot breakfast/buffet. I asked the desk attendant and was informed they do not serve a hot breakfast at all. I told her that is why I booked at this hotel, while she did “apologize”, she offered no other comment. I feel lied to, not mislead, outright lied to. This is FALSE Advertisement and ruined what would have otherwise been a very good experience. Other issues were that the ice machine and apparently the washing machine was broken.
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