オリッテル ウエスト(Orritel West Hotel)

I am writing this review on behalf of my Production Company. We are in entertainment Industry and because of this we have to make sure our guests/artists gets the best accommodation and treatment, also must be affordable and economical to the company and Orritel has never disappointed us on that point.

Lovely open air place. Reasonable. Not swanky but good for conversation and beer. The food is good and the attendants are friendly. However handling mosquito menace should improve. I have been going here for years.

The staff were very friendly but the hotel and room did not live up to the images on the website. It was generally tired looking and disappointing and not worth what we paid.

Location is amazing, its close to night life of Mumbai, and most of the important spots like airport and corporate offices are nearby. Its a decent properly at a great location. Now I will come detailed review: Things that I liked: 1. Obviously the location 2. I stayed in Semi-Suite, it was quite airy with windows on three sides and french window to a terrace which is shared with suite room and is also accessible to public from another common door. Pictures attached. 3. All three sides were quite airy with open sky for at least 50 mtrs on every window, its somewhat hard to find in Mumbai for this price. 4. There were a lot of pubs, bistros nearby with a lot of nightlife. Despite this, it was well isolated with what was happening outside, so no noise in the room from outside. 5. Room was spacious, bed and linens were good and comfortable. 6. Room was equipped adequately with tea coffee, geyser and all that is standard. 7. There was ample light from outside and in the night, room lights would suffice. TV was good too with ***y useful channels in the set top box. 8. Staff was very cordial and supportive. Starting for the security personnel to room service, everyone spoke nicely and behaved very well. 9. Reception and restaurant were very supportive and well spoken. 10. Talking to corporate booking and getting the right price was absolutely hassle free, they were quite supportive and well spoken. (mine was a corporate booking this time). 11. They had a proper inside the campus parking unlike other hotels that claim to have it but its only on the road side. Things that I didn't like: 1. The semi-suite didn't like the one shown in pictures on their website. Their excuse was that they have recently renovated, but the room looked nothing like renovated (pictures attached). 2. They had an exhaust system for their kitchen and the heavy fan was right above our room. So every time they switched it on, there was a peculiar and disturbing noise in our room. 3. Some wires were left open in the room which could be hazardous and didn't look good too. (attached pictures) 4. The only reason we picked this semi-suite was that they have this dining table for two as shown in their pictures but when we reached there, it wasn't there, instead there was a work/study table with only one chair. We like dining in the room (room service) and Mumbai hotels are know for lack of space in the rooms, thats why picked this one, and our plans failed. 5. In relation to point 4, the room looked nothing like shown in pictures on their website, though it wasn't bad at all. 6. House keeping wasn't considerate of the weather outside. They would wet sweep our floor every time and the floor remained sticky in the room as well as bathroom, till we turned on dehumidifier. In the bathroom it continued to be so. 7. Like mentioned above, there was a terrace attached to the room, and it had a french window. Now the terrace had a common entry point too for anyone inside the hotel to enter it. I

Having a hospital nearby, I usually send my outstation patients (relatives) to this place for stay. A very comfortable place with good rooms, clean linen and great housekeeping. One of my favourite places is their restaurant. The food is superb and the service equally great. Starters need a special mention. Special thanks to Ms Geeta for her personal involvement and service to all the guests. The place is worth all the money they charge.

mosquito, poor and limited service, limited food option, unsafe

I stayed here for one night on 16th September. I ordered dinner and the waiter said that I'll have to pay right away at midnight. When I requested the ***ager that I'll pay during my check-out, the ***ager instructed the waiter to take my food away and I was forced to order from Swiggy. Pathetic, never seen this behaviour anywhere in the world.

Comfortable stay. Helpful staff. Planning to stay there again. Thank you.

It was very convenient for ***y shopping and other options. The staff was extremely helpful and went out of their way to assist and make my stay comfortable. Suzanne at the front desk was especially helpful On the improvement side more cleanliness will help.