ホテルからの返信: Dear guest,Thank you for your recent stay and feedback. Please accept our sincere apologies for the lack of hot water and rest assured that we have contacted our local specialty company immediately. However to our regrets it was a serious defect which couldn't be fixed the same day. We are very sorry for the inconveniences and we were just as frustrated as our guests. Hopefully you will give us another opportunity to improve your impressions.Sincerely,Your team from the H-Hotels Linda Prutz - Online Reputation Manager