It was a good stay. The room is spacious and exceptionally clean. Their amenities are above average. The hotel is quite new and I hope they can maintain the cleanliness in the next few years.
In terms of customer service, I think they can do better if they want to live up the name as “luxury escape” in Murray Bridge. The room is quite hot for us and adjusting it manually is prohibited as the A/C can only go down to 20 degrees celsius “auto”. We kept asking the front desk to make our room a bit cooler. Some staff are tremendously helpful but some of them don’t know how to operate it in their end. One staff even promised to ask for assistance from their colleagues but they never did and nothing happened. The view in our room is impressive but the sliding glass doors are quite dirty which defeats the purpose why we paid extra dollars to have a nice view. The cleaner said that they have a professional cleaner who does it twice a year only.
In the lounge bar, we decided to have a coffee after we checked out and were fortunate to enjoy live music every last Sunday of the month. The waiter promptly delivered our orders to our table. However, no napkins provided and he even spilled the coffee in our table and didn’t even bother to say anything or even clean it. The breakfast buffet was depressing, we had to eat exactly the same thing during our entire stay. For me, luxury experience is all about the small details, and they would benefit from improving on the small details that they may have overlooked in their service. Overall, I would still recommend it to others and happy to stay again in the future.
翻訳
ゲスト
リバーサイドスイート(バルコニー)
宿泊時期: 2024年6月
出張
3件の口コミ
10/10
とても素晴らしい
投稿日: 2024年7月3日
Amazing view , helpful and friendly staff, beautiful food and the most comfortable beds like sleeping in a soft cloud . My favourite place to stay at Murray Bridge when there for work
翻訳
ゲスト
リバーサイドルーム(ご利用人数3名)
宿泊時期: 2024年5月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2024年6月29日
Great place to stay. A one stop shop with restaurant, bar, and live entertainment. We'll be recommending to our family and friends.
翻訳
Weilunn
デラックスブリッジビュースイート
宿泊時期: 2024年7月
ファミリー
17件の口コミ
9.5/10
素晴らしい
投稿日: 2024年9月3日
Everything was good except for the water pressure from the shower.
翻訳
ゲスト
シティスイート(バルコニー)
宿泊時期: 2025年1月
夫婦・カップル
8件の口コミ
10/10
とても素晴らしい
投稿日: 2025年2月18日
Great place to stay
翻訳
rhuman
リバーサイドスイート(バルコニー)
宿泊時期: 2023年10月
夫婦・カップル
33件の口コミ
9.5/10
素晴らしい
投稿日: 2023年11月5日
Good location next to the river. Happy to pay extra to get a room with a balcony facing the river. Room is spacious, but we were assigned an accessible room, rather than a normal room with a normal bathroom, which we would have preferred. There is a lively restaurant, bar and gaming area on the ground floor of the hotel.
翻訳
ゲスト
シティスイート(バルコニー)
宿泊時期: 2023年11月
夫婦・カップル
5件の口コミ
10/10
とても素晴らしい
投稿日: 2023年12月31日
good room service and nice view
翻訳
Mark D.
シティルーム(ご利用人数3名)
宿泊時期: 2022年12月
出張
4件の口コミ
10/10
とても素晴らしい
投稿日: 2023年3月22日
Good hotel with nice restaurant and facilities. Great location in the centre of town.