El Mokammal
2025年2月25日
I am writing to express my dissatisfaction with the current policy of the Accor Hotels Group regarding the accrual of loyalty points. Specifically, I am disappointed that my request to add points for a 23-night stay at the Mercure Muscat was denied. This stay occurred within a period of less than two months and was booked through Trip.com. I believe that the exclusion of points for bookings made through third-party platforms is unfair, especially given the length and value of my stay. I hope the Accor Hotels Group will reconsider this policy to better accommodate loyal customers in the future.
自動翻訳