Beach Bay Hotel Muscat

When I first heard I would be staying here, I checked out the reviews on *********** and Agoda; all pointed to an average hotel with average facilities. Wanting to keep an open mind, this being my first trip to Muscat in over 16 years -- I gave it the benefit of the doubt. Oh boy, what a mistake! After ~8 days of being subjected to regular cereal for breakfast (as I was happily informed that I am the only guest at this hotel who has breakfast and the Chef only comes at 9am), however on a Friday -- finally after many phone calls and much to'ing and fro'ing -- I was afforded an omelette and old sausages (with cereal on the side, of course!) paired with dry bread and some stale kubus. Joy. Aside from having to navigate a hotel with only cereal for breakfast, and a dingy bathroom with a faulty flush and leaking toilet, to perpetually jammed doors, bedding with a mosaic of stains -- I was also asked by Housekeeping to wash my own teacups in the toilet sink. Fun. The next day housekeeping then proceeded to wash my cups in my room's toilet sink. With No Soap (not sure if this would have helped. But the whole thing was so gross I immediately bought paper cups that evening. Perfect. Let's not forget that housekeeping only turns up one in 3 days to begin with. However, nothing prepared me for what was to happen next: after 4 days of NO WIFI (and several attempts to contact the Hotel Manager and logging multiple requests with the hotel staff) -- there was no running water for half a day. I had now spent 11 days in this hellhole-masquerading-as-a-hotel. And that is not even the worst of it, the next morning (Friday) when I did not receive my breakfast -- I called the Manager to complain since I am being billed on a B&B basis but only receive breakfast based on the whims and fancies of the hotel's in-house staff. The Manager was uncooperative and only kept wanting my room number, he tricked me by saying he was at the lobby and that I should call the front-desk -- but when I did call the front-desk from my room phone, not 30 secs later my room bell rang (while the front-desk phone was still ringing). I then hung up the phone and went to the door -- but since the door viewer (peephole) was blurred out, I could not see who was outside, so I carefully opened the door with the latch still on. As soon as I did, I could see the front-office staff (a man by the name of Mutthu?) who then began yelling at me from the hallway accusing me of lying to the Manager that I was not provided breakfast. This man actually physically came up to my room and began threathening me! I did not yell back but simply shut the door on him. This was honestly the final straw: I quickly changed into jeans, a top and blazer and went to the front desk with my video camera on. Fearing for my safety I captured everything on video from the front-desk staff threatening me, to the Manager who only cared that I delete any video evidence I had and was told by him to 'get out of the ho