ホリデイ イン グランド ヘブン スプリング レイク IHG ホテル(Holiday Inn Grand Haven-Spring Lake)

Had a wedding and got a room for the night. Was a little disappointed in the wait time to check in-only 1 employee working and had 2 people in line to check in ahead of me. Also was slightly disappointed in the fact that the bar was cash only (no credit cards) but their atm was down. So several people had to leave the wedding to go to an atm. Other than that was pleased with our room!

第三次入住，整體不錯，這次還提供早餐，種類不算多但看上去還算新鮮！還會繼續入住。

I did not like dripping from the ceiling in the pool. The breakfast was not too great. The room was very good.

The check in staff was amazing. The restaurant staff was amazing and the food was great.

Tub needs to be checked for whatever is slowing the draining process. I showered and the tub filled with water. The thermostat didn't work so the room was hot even when I turned the heat down on the keypad on the unit.

The hotel was very quiet. I don’t think I heard anyone the entire evening. Great nights sleep. The king size bed was the most comfortable mattress I’ve ever slept on! Highly recommend!

When the hotel was literally shut down due to an unexpected snow storm, the people were awesome

I gave it a lower rating because in the room there were no lids or cups for coffee in the morning. There was no ice bucket lid. The soap dispenser is too high on the wall as well as the shower essentials. Not kid height friendly rooms. Disappointed that apparently they only change the propane tanks 1 x week. When they run out on a Friday they're not swapped out for the busy Saturday evening. Loved the Tiki bar option. My 6yr old enjoyed the outdoor movie of UP. Like the indoor and outdoor pool option. Ping pong table was a nice touch too. Disappointed that the breakfast was a buffet for $15/person. I already spent $800 for 2 nights! Either have it included or do a continental breakfast.

Property needs little maintenance and it'll will get additional 1/2 to full star. the biggest thing is restaurant & coffee shop: no coffee shop and restaurant is VERY LIMITED choices and convenient. the other stuff: small bistro set for balcony instead of 2 large unusable chairs, longer faucets for bathroom, quieter AC and simply oil the doors not to squeak. Staff is professional & friendly. Will stay there again in a heartbeat.