Overall the property was beautiful and the staff was very courteous & welcoming. This being a VIP Access hotel, I was left a little disappointed in a few items. The hotel is near the port and the sunset view is unfortunately obstructed by cruise ships… I understand that this is not something the hotel can control.
The main bed and sofa bed was not comfortable for this type of hotel. The quality of the bedding & pillows should be improved. There were 2 tvs in the room but they were not smart TVs, so there were no streaming apps. We did request hand soap to be refilled in the bathroom but it was never fulfilled. Multiple days our complimentary bottle of water was not refilled.
Again, this was a gorgeous property with a great restaurant, nice staff and close location to main town. However, we expected more for a VIP Access hotel. These simple recommendations listed above can better improve the experience.
自動翻訳