パノルモス ベイ スイーツ(Panormos Bay Suites)

Absolutely amazing suites!! Service was great, everyone was friendly and helpful. The location is perfect if you want to stay away from the noise of Mykonos town, but still enjoy the vibe and beauty of Mykonos.

I booked a reservation with Panoromos Bay Suites on June 3, 2023. When I arrived at the property on September 17, 2023, I was informed that they overbooked the room and needed to move my party to their sister property. This news was shocking becuase I had been in communication with the hotel via Whatsapp and *********** earlier that week and even the same day because they wanted to know if I needed a transfer service to the property. I was never notified that there was a booking issue which meant I was going to be moved to a different property. The property that we were moved to was not a hotel. That was strike one. The property was about 10-15 minutes away from the hotel and was an Airbnb. If we wanted an Airbnb we would have booked that. We are travelers who enjoy being at a hotel where there is staff available and restaurants with easy access to food. Strike two was the lack of customer service that was provided at Panormos Bay Suites. Given that the hotel made this error I expected an apology which was never given. After a long travel day the group decided we wanted to have lunch at Panormos Bay Suites before going to the alternative Airbnb accommodation. There was no discount given at the restaurant which was strike 3. The hotel drove us to the Airbnb and we agreed to stay there because Spiros the manager insisted that a staff member would make us breakfast in the morning and would be available if we needed anything. This was not true! Strike 4, the next morning I texted Panormos Bay Suites as I was informed by Spiros to inform them what time we wanted breakfast and my text went unanswered. I called the hotel and they did not answer the phone and eventually started to send me directly to voicemail. The breakfast was delivered nearly two hours late by Spiros who did not come into the Airbnb to say good morning or apologize for the delay. When we checked out of the Airbnb, Spiros and another driver came to pick us up to bring us back to Panormos Bay Suites so we could hang by the pool until our flight departed later in the evening. During the entire car ride to the hotel from the Airbnb Spiros nor the other driver said one word to us, not a good morning, how was your stay, do you need anything, not one single word. This was the most uncomfortable car ride experience ever. If this was an uber ride it would have gotten 1 star and that's only because I got to my destination in one piece. At this point we were exhausted and just wanted to wait by the pool before our evening flight. I was appalled by this behavior and lack of customer service from members of the hospitality industry. I will never recommend Panormos Bay Suites or the Airbnb to anyone because of the lack of common courtesy and terrible customer service that we received. This is no way to treat customers especially those who accepted the alternative accommodation based on the hotel's error. Terrible service and lack of professionalism by Spiros.

Amazing hotel with such a personal feel! The staff are incredible and were really lovely with my 2 children (age 3 and 11 months). One of the maids even came to say bye to them when we were leaving. Nothing was ever too much, just loved everything about this hotel. We stayed for 11 nights, really easy parking outside our row of rooms too, so very accessible. We would stay here always if we come back to Mykonos and would recommend the hotel to everyone! Loved the location as it’s only 1a 12 minute drive to the town and beautiful quiet beaches literally 5 minutes away too. We really did feel at home here! The villas really are lovely too and are built up really privately which we loved! Thank you to all the staff at Panormos! We had the best stay here!

Staff provided Excellent customer service. I loved the Grand Villa. It was very spacious and the private pool was a wow factor. Each villa had security cameras as well as an gated entrance. Will definitely visit this property again next year.

Staff was very friendly and helpful. I liked everything in the hotel; definitely I would be back again!