ヒルトン マートル ビーチ リゾート

位置很好，泳池很多，但去的是11月，室外已無法享受。海景房但是走廊在露天，怪冷的，冬季不想挨久凍的話，要跟前台要走廊在室內的海景房

Assez bonne hôtel dans l’ensemble assez bien situé hôtel un peu vieux mais bon convenable et magnifique vu de la chambre

Just an amazing hotel! So much better than the Hilton Resort I stayed at in Orlando earlier in the year. Amazing staff, from reception to bar to pool, a great bar that stayed open till 11pm too. Wonderful beach & sea views and access. Lovely room, beautiful gardens and pool, coffee shop/ amenities, literally everything is fantastic here and the location was great for me too. Only sad to have to pay for parking when way out of town, but that’s advised when booking so I can’t moan!

I enjoyed the view. I wish the fense was with glass instead of bar.The veiw was blocked when you sit on the chair. (I know this is an extra expectation). Walking to the beach was so close and wonderful. I went out at 6(sunrise was at 6:40), not too dark to be caucious, it was perfect with peaceful.

Our first night was miserable; the AC was broken and unbearably loud, which was incredibly difficult with a toddler and infant. Though we changed rooms the next day, moving floors was a hassle—made worse when staff denied my husband a luggage cart. The new room’s AC failed again on day five and was never fixed before we checked out on day seven. Additionally, both hot tubs were broken. While the property was nice, the long walk to amenities defeated the purpose of staying at a Hilton with small children. We also found a major safety issue: the balcony lock was missing entirely. The staff was friendly and tried to help, but most issues seemed beyond their control.

Not super nice inside or out. Poolside bar dreadfully slow. Was told pool was heated which is why we went, NOT heated.

The hotel was in a beautiful location on the beachfront, with many restaurant and retail in the area. However, for a Hilton it fell short slightly for the standard! Little things like the cosmetics in the bathroom....Shower facet and head did not work properly. The bathroom shower gel was completely empty. Just some minor things....but other than that was a good stay.

The hotel needs an urgent update. The installations seems vague maintain. People is nice but infrastructure needs attention

The checking was a nightmare with lines. Some put a card on file for me and it wasn’t mine. Laid all the cards out to prove it wasn’t mine but right before this I was locked out my room after coming from pool. I went to them and one of the ladies up front yell out it due card decline and I ask how. She then proceeded to say she can get security to unlock to grab wallet and bring me down. I ask for manager and he help me without security say it wasn’t necessary. Mind you, room paid in full before coming it was money to reserve for extra fees and if you damaged room. Furthermore, it was embarrassing and the manager apologized and was told someone should have called me either via cell or room phone. I also stated I didn’t like the person I check-in with stood me down and assumed 21, proceed to tell me I have to be 21 to book. I am 34 just look really young so she carded me to resume check in which the same lady that tried to call security to escort me to room that paid in full before coming. Next, let talk about room service. I had to reach out room service 4 times to get fresh bath cloths and to get room clean. Got my bath cloths 45 later after the 4th time reaching out and never got room cleaned. I end up just checking out early and did stay my whole stay. Well, they still charged me and send my recipe to email after the time I was suppose to check out. I don’t recommend this hotel to anyone because the parking elevators was nasty and the second floor back exit stairway broken