The management of this hotel employs unethical business practices targeting foreigners. Highly recommend you pick somewhere else to stay.
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ゲスト
2023年8月8日
商務酒店,規規矩矩,乾乾淨淨
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jeffrey
2024年2月2日
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
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Shukri
2024年1月31日
Wonderful staff, clean and super comfortable place. We will come back again
Shukri and Hassan
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Bryan
2023年11月27日
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended
Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
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Jayne
2023年10月12日
Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
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Efrain
2023年7月30日
Nice and clean hotel.
Very good staff, always trying to help.
Room service was quick and very good.
Food at the restaurant also very good.
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Chris
2023年12月6日
Fantastic hotel with amazing friendly staff. Good location.
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Dann
2023年7月5日
The Serena was an oasis during our stay in Nairobi. It was a wonderful place to come back to at the end of days of sightseeing. The price is very fair for the luxury provided. Staff is amazingly trained, and always smiling and pleasant.
We travel often, and this is one of the top five hotels we have stayed in.
Well done Serena.