Arrived to a welcoming smile is always a plus! Don’t worry about the surroundings. The rooms are modern and clean. Ideal base to recover after a heavy night.
The staff members are extremely helpful. Staff member Miumiu was particularly impressive with her prompt service. Other staff members from room service are also very nice.
LLuan YeeI am not very pleased with my stay at this hotel. While walking along the corridor to my room, I noticed a smell that was musty and the corridor was heavily deodorised.
When I used the toilet for the first time, it choked and I had to call the reception to send the someone to clear the toilet bowl. The manager Ying Yue told me that I must not throw the toilet paper into the toilet bowl but instead throw it into the dust bin that was beside the toilet bowl. I was flabbergasted because throwing the toilet paper into the dust bin would mean that the toilet would smell of faeces and urine. Now I understand why the corridor has a musty smell and why it must be deodorised to cover the smell.
She said that all hotels in Nanjing had this plumbing problem. I asked her why wasn't there a notice in the toilet to tell guests what to do with the toilet paper after using it. She replied that all local guests know they are not supposed to throw the toilet paper into the toilet bowl and it is the local Nanjing toilet culture.
She also mentioned that the toilet paper Atour provided is extra thick and is not soluble, so that's another reason not to throw the toilet paper into the toilet bowl.
However, she was nice enough to accompany me to the convenience store next door and paid for two packets of ordinary tissue paper.
Another issue I had was the supper provided. It said from 9:30 pm to 11 pm. When we went there on the first night of our stay at 9:40 pm, the rice porridge and millet porridge were totally cold and the 3 types of buns were randomly thrown into two steaming baskets, all mixed up and cold. I asked the young staff why wasn't the buns heated. He couldn't answer. The food didn't look enough to last till 11 pm. On the last night, we went for supper again at 9:30 pm sharp. Both the rice and millet porridge were just lukewarm and I asked the two young staff why wasn't the porridge heated. One of them told me that old and young guests do not like hot porridge. This must be the most absurb statement I have heard about porridge. I think Atour should be more siincere about the supper it offers.
Except for the two young staff at the restaurant, all the other reception staff and cleaning ladies were very polite and helpful.