レジデンス・イン・バイ・マリオット・ネイプルズ(Residence Inn Naples)

The hotel was clean the beds and pillows were comfortable we had a great nights sleep the whole 9 nights we were there The staff were very friendly and professional nothing was to much trouble The pool area was clean and well maintained We would recommend the hotel for a few nights or like we stayed 9 nights thanks to all the staff

Full kitchen, great pool area, easy access to all the great beaches, shopping, restaurants and activities.

The room we were given had a construction fan blowing on the WET carpet in the living room. The room smelled of mildew and it hit you as soon as you opened the door. When I asked the staff about it I was told “water comes inside the room when it rains and it rained the other day.” They were still trying to dry the room/ carpet out and forgot to grab the fan out before putting us in the room. I was told I could turn the fan off and someone would pick it up the next day. There is no doubt in my mind that there was mold in that room. It was not a safe environment for my baby to be in. When I told them why I was leaving early they were not surprised by it at all.

I agree that it’s a little bit old and could be renovated. One of the shower was broken but maintenance fixed it quickly. Room was clean and kitchen had all the fixtures. Breakfast was great and pool was clean. Room was quiet, but unfortunately there is a construction happening next to the hotel, so it can be noisy sometimes.

The person at front desk that did my check in had a bit of an attitude. Not friendly.

Terrible service. The front desk associate Elena, did have a clue how ******* reservations worked. She wanted to charge twice. The worst costumer service ever

Great location for us and hotel staff very friendly. I’d stay there again!

The property was dated. There were spots on all the walls, lamp shades, sheets and carpet. The room had a funky smell. The wall paper was peeling and the shower curtain was broken. It didn’t meet the standards of other Marriott Residence Inn properties.

Our overall stay was outstanding. We initially had an issue with our air conditioning due to the excessive heat, but the front desk clerk was incredible in helping us with a short term solution and maintenance was by the next morning to correct the problem. The pool and recreation area was adorable and inviting.