スプリングヒル・スイート・バイ・マリオット・ネープルス(SpringHill Suites Naples)

高速の道端ですが、騒がしくなく、快適です

Very Happy

Very disappointing for the price. The entire hotel smelled horrible with their air freshener being pumped throughout the hotel. The lighting in the room was dark. The bathroom lighting was horrible. No water in the fridge. Would not stay there again.

It was my first time at the hotel and I was impressed with the size of the room, the cleanliness and the excellent service. It will be my hotel of choice every time I come to Naples.

I have never experienced such bad customer service as I did staying here for 4 nights. Housekeeping never came and cleaned our room. When I called and asked why our room wasn’t cleaned and towels weren’t replenished, the front desk was rude about and each time had some lame excuse. Every day I had to go and ask front desk for clean towels. Pool is not very safe, some random person just jumped over fence and was sitting in pool area smoking. To top it off the last day were there the breakfast lady yelled at my 10 year old son because apparently he spilled a little waffle batter on the floor. Overall very dissatisfied with my stay. At $200 dollars a night this hotel needs to work on customer service satisfaction.

It was my first time staying with Springhill Suites, as I usually stay at The Hampton Inn. It was a great experience and i will definitely stay there again!

The property was nice; however, my room had a roach in it. The back entrance door by the pool didn't close all the way, which was a safety concern. The front desk agent was kind of rude at first but then changed his attitude later on. Overall, it was okay for an one night stay.

Although the areas and rooms where all average in general one of the person in our party was sexually harassed by one of the guest. Keep in mind the person that was harassed was an older person. I understand this has nothing to do with the establishment but they should have someone like a lifeguard in the pool for instances like this or just in general for safety.

The hotel is clean, offers a good breakfast with eggs, bacon, sausages, cereals, waffles, bread and more.