ベストウェスタン ネープルズ プラザ ホテル(Best Western Naples Plaza Hotel)

Some areas of the hotel smelled badly. One of the lifts wasn’t working. No cream to accompany pancakes at breakfast. Otherwise good.

Didnt even ask for any request regarding check in. Was trying to make the stay as a celebration but was ok.

Room is Okey, breakfast was quite simple not much choice, overall is worth .

Somehow my stay was wrong on *******, the manager at the desk was so amazing, she spoke to the ******* rep and changed my date wen she didnt have to and was amazingly professional.....great service great place to stay...if i have to book again in the Naples area this is theone

there are only one elevator, I was there two years ago and it was the same condition. So I thought it is a regular situation.

This hotel is a great value, very clean and the staff was very responsive and helpful. Centrally located and quiet area with several restaurants nearby. We will definitely stay here again

Room smelled musty. We opened the balcony door and aired it out each time we came in and it seemed to clear it out. Maybe it is the rug? We kept our suitcases on the floor with our belongings in them and everything had that odor to it and had to be washed when we returned home.

Pros include the condition and cleanliness of the rooms and the hotel. Rooms are well-furnished and location is perfect. Cons include the noise of the heating/air-conditioning units (sounds like a jet plane is landing in the room) pillows are awful, and despite not allowing checkin until 3:00 PM and requesting checkout by 11:00 AM the noisey cleaning staff starts early in the morning and the elevator was always stopping for them. With one of two elevators not working and breakfast in the lobby from 6:00 AM to 10:00 AM waiting time was far too long.

The room was nice with a balcony, mini-kitchenette. The balcony overlooked a small pond in the back which was nice. There was some road noise from 75 but it was not very noticeable except on the balcony.