朝食会場で、スタッフの接客態度に大きな違和感を覚えました。
私には朝食の説明や案内が一切なく、冷淡な対応でしたが、白人の宿泊客には明らかに丁寧で親切な接客が行われていました。
このような対応の差は、国籍や外見によって扱いが変わっているように見え、非常に残念です。
多様な国からゲストが訪れるホテルとして、接客の一貫性と配慮の改善を強く望みます。
I felt a strong sense of discomfort with the staff’s attitude at the breakfast venue.
I received no explanation or guidance about breakfast and was treated in a cold manner, while white guests were clearly given friendly and attentive service.
This difference in treatment appeared to be based on nationality or appearance, which was very disappointing.
As a hotel that welcomes guests from many countries, I strongly hope the management will improve consistency and consideration in their customer service.