The Ritz-Carlton, Amelia Island

Very disappointed. The entrance and checking in area were congested. The room was spacious but the mattress pad was full of stains, flat old pillows uncomfortable bed. The bathroom was well appointed with thick fluffy towels and fast elevators. Those were the only things appealing to us. Everything else was overrated.

Arrived Christmas Eve left 1-3-2026 It was very busy worse than summer. Had several massages, a facial, haircut and had some problems but the Spa Mgr., Camille made everything wonderful and special thank you. I wouldn’t go this time of year again. Our room smelled so we bought several candles to try to hide the smell. We had an oceanfront suite, beautiful view but the smell was like stinky feet. Our housekeeper was wonderful Diane she even gave us a candle. Our server, Avery at Tidewater was excellent. We love this place the employees make it special as well as that view. It does need some work and more staff.

We absolutely love everything about The Ritz-Carlton, Amelia Island. Every time we stay here, we’re reminded why this property continues to be one of our favorite luxury hotels. The atmosphere is elegant and relaxing, the grounds are beautiful, and the overall level of service is what you would expect from a Ritz-Carlton. We want to recognize one of their newer employees, Lorena, who truly made our stay memorable. She was absolutely amazing. One of the things we appreciated most was that she spoke excellent English, which allowed us to communicate all of our needs without any difficulty. Unfortunately, we had several interactions with other housekeeping staff members who either spoke only Spanish or very little English, making it extremely difficult to explain simple requests or ask for assistance. At a luxury hotel like The Ritz-Carlton, clear communication with guests should be a priority. Lorena completely changed that experience for us. She was kind, professional, attentive, and genuinely cared about making sure our family was comfortable. She was especially wonderful with our baby girl and went above and beyond to make our room perfect. After a previous misunderstanding caused by the language barrier with another housekeeper, Lorena personally made sure everything was taken care of. She even delivered the items we needed herself. That level of care and personal attention is exactly what defines true Ritz-Carlton hospitality. Thank you to the entire Ritz-Carlton, Amelia Island team for another wonderful vacation, and a very special thank you to Lorena for turning what started as a frustrating situation into an exceptional experience. We can’t wait to return, and we hope to see her again on our next visit.

We stayed here at this oceanfront property on Amelia Island with nicely appointed oceanfront suites and excellent dining options over the 4th of July. Overall: 4.7/5 Room: We had an oceanfront suite in the north tower. About 1050 sq ft, with 1.5 baths, and long balcony that could be accessed from living room or bedroom. Bathroom was very large with a soaking tub. The only minor complaint is while the bathroom itself was very large, the shower itself was very small - you would not want two people in there at once. Dining We drank/ate at oceanfront Coquina restaurant several times. The tacos are excellent, and the staff at the bar are absolutely great. We had dinner at Coast and it was excellent. Filet, scallops and some cocktails were all on point. Derrick was a great server. We ordered room service for breakfast. It was fine, but nothing extraordinary and the order wasn’t entirely correct. Not a big deal but for $80 you kind of hope it’s at least accurate. Lobby bar was fun and servers were absolutely on it. Beach Beach itself is quite nice. Lot of chairs/umbrellas out there. The beach crew is efficient and helpful. The one thing we would politely note is the food and drink service at the beach was quite slow everyday to the point of being non-existent. It happened to us both days and hanging out other random guests, they noted the same thing. I know they are working hard but 30 minutes+ to get a drink isn’t quite what you normally get at other Ritz properties. Location The property itself is lovely with dunes, turtles, beach, pool and sports activities onsite. Staff/service Generally the staff was the usual excellent Ritz level standard. Front desk, lobby bar, coquina and coast all were 5/5. The main room for improvement is the beach service, but may be understaffed given the number of chairs and physical distance to beach bar and coquina to bring food and drink down to beach. We had a couple little hiccups (incorrect room service order, incredibly slow service at beach, etc) that were generally well addressed.

We are here as a family for a few days. Great service. Better Ritz Carlton than others we have visited in Florida and worth it. I just want to show the pet policy so no one is confused or deceived. I read other dog reviews on this site. They did not specify as a service dog and that may be my mistake. If you are not certified as a service dog you are pretty much extremely limited. It was a serious point of contention when we discovered this on day three. Even signed up as club level it was “persona non grata”pretty much and it was done in an embarrassing way. I do believe this is a beautiful resort and we have been treated very well and will come back. I just want everyone to see this photo below of their pet policy. . It pretty much tells you that your dog cannot go anywhere almost on the resort unless official certified service, not even ESA is granted way.

We had such a wonderful stay! The hotel and property are absolutely beautiful, and everything was incredibly clean. Housekeeping did an excellent job. The food was great, and the amenities were top-notch. We especially loved the beach area. It had everything we needed, plus attentive servers to bring food and drinks, which made it even more relaxing. A special thank you to Gina, who made our anniversary truly memorable by upgrading our room and having complimentary wine waiting for us. Such a thoughtful touch! We loved everything about our stay and can’t wait to come back.

We spent six nights at the hotel with four grandchildren. The staff here is wonderful, many have been working there for years. From the beach to the bell staff, everyone is very friendly. Some of the people who made us feel very welcome were Morris at the front door, Chantrelle on the switchboard, Brian the server at Coast and David at the beach. Eating outside on the covered patio at Coast is great for children. There is a ping pong table/putting green/cornhole area with artificial turf where the kids can play after dinner. The food at Coast is very good. All of the shops are exceptional and many are familiar brands. Overall the condition of the entire facility is tired. The fabric sofa in our suite had multiple stains and there was frayed carpet against the wall in the bedroom. That being said, the housekeeping staff did their best and the glass in the sliding doors was always clean. The baby pool was apparently under construction but no one worked on it the entire time we were there and it looked like nothing had been done for months. The entire pool area is just tired. The pavers around the pool are stained and need power washed. Seaside environments are tough, but the structural steel supporting the canopy over the patio at Coast is extremely rusted and in dire need of paint. Not the best thing to have over your head while enjoying a meal. We were at the Ritz Carlton in Naples, Florida in September of 2025 and that facility is in much better condition.

I wanna give a big thank you to Carlotta who works in the spa. She was so kind and helpful and really made my trip. Amazing.

Wonderful, one of the best kept hotel I’ ve ever been. I was really impressed by the service: everybody working there was doing an incredible job, from front desk to room service. For me it’s the best hospitality you could experience. Food was good I wished they had more options but I was there with a group. The location is beautiful. I really recommend this hotel.