グランド ハイアット バハ マールに泊まった方の口コミ・宿泊体験

人が多いし、部屋代は4000以上するし、食べ物や飲み物も高いし…でも、景色も快適さもすごく良いです！お金と時間がある人には、横になる場所が必要です。

ホテルはとても美しく、美しい環境、たくさんの人がいて、たくさんのレストランや様々なウォータースポーツが備わった非常に大きなホテルで、休暇にも快適な滞在にも最適な場所です。

環境は他の大小のリゾートと似ていますが、ビーチの砂は良いですが、ビーチには人が多すぎて、水は少し汚れていて透明ではありません。リゾート内には温泉プールだけでなくプールもたくさんあり、観光客も多いですが混雑はしていません。雨の日でも空いていて混雑しにくい、吹き流しのある無料のウォーターパークもあります。部屋は広いですが、バスルームエリアは清潔ではなく、寝具も清潔ではありません。バハマのようなリゾートでは宿泊料金はリーズナブルですが、価格性能比は他のカリブ海の島ほど良くありません。パーク内の消費量はニューヨークに匹敵するほど非常に高いです。サービスがない、サービスが悪い。全体として、私は戻りません。

バハマールに泊まるのは今回で2回目ですが、まったく満足できませんでした。 到着前にベビーベッドを置いておくように頼み、チェックイン時にもベビーベッドを持ってくるように伝えました。 午後6時半に、息子が寝なければならなかったので、ルームサービスに電話してベビーベッドを持ってくるように再度伝えなければなりませんでした。 午後7時半にベビーベッドを持ってきましたが、驚いたことにサービス料21.78ドルが2倍請求されました。 ミニバーは一度も使わなかったのですが 基本的に55ドルは無駄で、ありがたくありません。 ホテルを出る前に請求書を確認してください。

I recently stayed at this hotel and, unfortunately, my experience did not meet the expectations of a 5-star property. The biggest disappointment was the service from several hotel staff members. The pool staff were consistently rude, rarely made eye contact, and gave the impression that they could not be bothered to assist guests. At the jazz bar, we were told, “8 pm no show,” even though we were only 10 minutes late and it was a walk-in arrangement. The way this was communicated felt unprofessional and unnecessarily made us feel unwelcome. The check-in experience was probably the worst part of the stay. There was no warm welcome, no introduction to the hotel facilities, and no effort to make guests feel valued. The receptionist simply handed over papers for me to sign without explaining important information such as breakfast hours, gym opening times, hotel amenities, or other useful details. I was also asked to pay a security deposit without any explanation of the amount, purpose, or daily charges. Guests should not be expected to already know these details. Clear communication is a basic part of hospitality, especially at a luxury hotel. The room itself was clean, and housekeeping maintained it daily. However, several basic amenities that are commonly expected in a 5-star hotel were missing. There were no slippers or bathrobes provided in the room, and vanity kits were not replenished automatically. We had to request them repeatedly throughout our stay, which became frustrating. Another issue was the lack of complimentary drinking water. The water stations provided nasty water taste and no free bottle of water in your room at al, effectively forcing guests to purchase expensive drinks. For a hotel charging premium rates, this felt unreasonable. Communication and consistency were also poor. During check-in, we were given written information stating that late checkout arrangements could be made the day before departure. However, when we called the front desk the day before leaving, we were told they could only confirm it on the actual day of departure. This directly contradicted the information provided at check-in and created unnecessary confusion. Throughout the stay, there were several instances where the hotel said one thing but did another. The one positive aspect of our stay was the service in most of the restaurants. The restaurant staff were friendly, attentive, and provided far better customer service than many of the hotel staff. They genuinely made us feel welcome and were a highlight of the experience. Overall, while the hotel facilities and cleanliness were satisfactory, the service standards fell far short of what should be expected from a 5-star hotel. When paying premium prices, guests expect professionalism, consistency, attention to detail, and a welcoming atmosphere. Unfortunately, the value and service received did not justify the cost of the stay.

This is a beautiful hotel, with many things wrong with it. 1) beach. It is very crowded and dirty, the seaweed is not cleaned at all. 2) food-extremely overpriced. You literally pay for air by staying at this property, although Carna-steakhouse is out of this world, food was amazing and very expensive. 3) pools you can never get a spot in any of the pools, that’s how crowded it is and front row loungers are $79/ chair

Nice hotel with everything on spot, tons of restaurant, pools, casino, shopping, water park. Amazing place!

Food is very mediocre and ridiculously expensive  in comparison to other destinations

We had a wonderfull time here. I wish we spent more time in the resort. We’ll have to come back. Food is def too expensive. Best to eat off the resort and order room service.

I had such a lovely stay! The room was spotless, the bed super comfortable, and the staff went above and beyond to help with everything. The location couldn’t be better — close to all the main attractions but still quiet at night. Would definitely come back!

Good location and amenities. Clean room and good services with many shopping and a casino

Incredibly crowded with overpriced restaurants. Some had decent food but most of it was sub-par. Hotel amenities were decent and it is along a beautiful beach that is unfortunately also packed at most times. If you want to find a quiet seat near the pool you'll have to pay a steep price for it. Service is mixed - some staff were pleasant but we also encountered quite a few who were rather unhelpful. All in all, a pretty lackluster experience.

We stayed at the Grand Hyatt for 5 nights. We loved the choice of restaurants, pools, shops, the stunning beach (definitely opt for a sea view room!) The resort is huge. But then it’s balanced out by lots of choice. A few niggles eg. Charging extra for beds next to the pool - these were often left empty (as were all the cabanas) so felt like a waste. They high daily resort fee should cover these costs. Or just have all beds the same good quality?! The room was lovely, spacious and clean. Just missed things like… a sanitary bin by the toilet, amenities beyond shampoo and soap, no cosmetic removal pads, no spare toilet roll. No notepad and pen even - just basic amenities you’d expect in a standard resort, let alone a high end one. All in all, it’s a fab place for couples, families with all ages of kids, it’s great for hosting work conventions - they racially have it all, all in beautiful surroundings!

Beautiful location and resort. Pools were great. Reservations for restaurants are highly recommended, especially dinner. Service is a bit slow. Very expensive. Amenities are nice.