ホテル メトロポリターノ(Hotel Metropolitano)

Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.

This hotel was probably quite nice in the 1970s but it has fallen significantly. Problems included: * When we called in advance, they assured us they had hot water. They did not. * The rooms are supposedly equipped with lock boxes for valuables. The first one did not work. They brought another, and the key broke in the lock when I tried to open it. They said they would bring another but it never showed up so we were left without a lock box. * The included breakfast was weak. Unripe watermelon followed by adequate scrambled eggs. * The location is good and bad. It's in the city center, but the center is somewhat decrepit with homeless people sleeping in the park. * Four remotes are required to operate the television. An employee explained how to use each. In the end, the television signal kept fading in and out and we gave up. On the plus side, the air conditioning was very strong.

Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area

The best thing about this property were the staff super polite froendly, and helpful the property itself is a little tired, there was no option for hot water as its been our of service for sometime. The parking is about 300m distance from the hotel? Very difficult even to drop and bags off. The main street outside the hotel was very dirty. It did not look like a place you should fo out at night. I dont think i would stay here again.

Staff really help full and friendly but one day no towel no hot water TV local channel suck room services terrible

Breakfast Services was great issue with the shower leak and hot water was so weak most of the time shower with cold water I have cold and flu in the end of my trip

great staff

The worst hotel experience I have ever had. Internet didnt work, no hot water, local tv only, noisy air conditioning, small rooms and no social area. The minibar goes off when you leave rhe room and receprion is almost always unattended. Front door is always closed or stucked. The owner of this place should guve it some attention and invest some money in the premises. NOT RECOMMEDED AT ALL.

Not clean