ザ ランドマーク リゾート ネルソン ベイ(Landmark Resort)

A bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers. Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove. Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games). Negatives: 1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old. Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable. Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.

The after hour services needs to be improved.

窗外的景色很美

酒店位置不錯，離市中心，海灘很近。

還行吧 一般般

Room was dirty Had spider webs in all rooms I killed three spiders during the stay one of which was the size of a tennis ball Microwave and range hood smelt like Indian food and crockery wasn’t all clean inside the cupboard Doonas are very old too Do not recommend

The staff were wonderful..the place was always clean. The pool was great...Highly recommrnded..

Unfortunately we neglected to say we were elderly and couldn’t shower due to the shower being in the spar bath. That is a little our fault. When booking online that facility isn’t on there.

For the money per night to stay, it is not good value. Non serviced rooms , clean towels at reception at a cost of $4.00 each. No reception on arrival after 6pm. Gone down hill since our last visit there, and won't be going back again