ウェスティン・カイロ・ゴルフリゾート＆スパ，カタメヤデューンズに泊まった方の口コミ・宿泊体験

エジプトは理解しにくい奇妙な場所です。ホテルを予約したのは夜の11時近くで、予約がキャンセル不可であることに気づかなかった。翌日確認したところ、ホテルは旧市街から数十キロ離れたニューカイロにあり、予約時間は2024年12月6日、チェックイン時間は2025年1月25日で、2日間の料金は4,777元でした。問題が見つかった後、すぐにキャンセルしたいと思ったのですが、拒否されました。あと2ヶ月半しかないのになぜキャンセルできないのか理解できません。何度かやり取りしましたが、うまくいきませんでした。旅行は終わったのに、彼らはまだキャンセルに同意しません。こんな事に遭遇したのは初めてです。このホテルのサービスには低い評価しか付けられません。

とても楽しい経験で、あらゆる点で完璧でした。 休暇中にもかかわらず電話に出て、私の行方不明のコートをすぐに見つけるために優秀なチームを率いてくれた受付マネージャーのアブデル・ファタ・モハメッドには特別な賞賛が与えられなければなりません。ありがとうございました🙏👍👍 滞在して休暇を楽しむことを強くお勧めします。

設備：素晴らしい 衛生状態：非常に良い 環境：とても良い サービス: とても良い

設備も充実しており、環境も良く、清潔感があり、部屋も広くて、またカイロに来ることがあればここに泊まりたいと思います。

最高ではない。スタッフの訓練が不十分

すべてとても素敵です

とても良い、少し遠いだけ

ホテルは美しいです

出張、良い環境

部屋はかなり広いです

The Westin Cairo is visually attractive with well-kept grounds, and the rooms are average clean and comfortable. However, my low rating is entirely due to the staff, whose behavior seriously undermined the experience. Rooms are not located inside the main hotel; they are spread across two-story buildings, requiring golf cart transport. Wait times are long, and on one occasion we had no choice but to walk from our room to reception and back, which is unacceptable, especially as there are no elevators. It gets very dark around those areas in the night. Winter stays are uncomfortable. The rooms are extremely cold, the heating system is only average, and the rooms are not soundproof. You can hear neighboring guests very clearly, and noise continued until 3 a.m., possibly from housekeeping or other guests, making rest impossible. Comfort was further impacted by uncomfortable pillows, forcing me to use my own, and bedsheets with visible marks. Our first room had a strong urine smell and had to be changed. The front desk experience was extremely poor, particularly with receptionists Mark and Omar Abed. We were falsely accused of carrying a “large knife” and pressured to open our suitcase, which I eventually did in the lobby. It became clear that the staff and bellman were only interested in going through our bags to see what was inside, not in resolving the situation professionally. The item in question was only a small fruit knife from a personal cutlery set. Most concerning was an offensive and culturally insensitive remark made by Mark, asking whether I had “brought a gun into Egypt,” which is completely inappropriate for guests from the WEST The bellman’s behavior was greedy and aggressive. When he realized no tip would be given, he dragged and damaged our branded suitcases, which is unacceptable. Another issue I noticed is that the staff follow you around asking for a positive review, whether at breakfast, during housekeeping, or elsewhere. This is a deliberate pressure tactic to get misleading reviews, and guests who feel forced to comply may unintentionally contribute to a misleading impression for others. Do not use the hotel ATMs, serious concerns remain. On a positive note, housekeeping management, Nadine, Shaima (operators), and Duty Manager Ahmed were professional and helpful. A visually attractive property with potential, let down by cold, noisy rooms, uncomfortable bedding, disorganized transport, and deeply unprofessional front desk and bell staff whose priority seemed to be inspecting guests’ bags and TIPS and pressuring reviews rather than helping them.

We stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.

We've enjoyed an excellent stay. Westin's team went above and beyond to ensure our comfort, special thanks to Reem for her attentiveness, and extraordinary effort to arrange a birthday setup for our daughter. Planning to stay again and would highly recommend

Nice hotel