We had an excellent stay here! We had to relocate when we lost power and this hotel really exceeded our expectations. I’m a clean freak and I was very pleased with the cleanliness of the hotel. The bed was extremely comfortable. The accommodations were great. The staff was incredibly nice. The breakfast was better than I expected! It was truly a great experience and I think we will return when we get our floors refinished. The suite didn’t feel cramped with a toddler, hubby, and a dog. It turned a stressful week into a mini vacation. Didn’t get a chance to enjoy the pool but maybe next time!
Great location, friendly staff and clean rooms. I was a little nervous when I saw this was the hotel my group was booking at, you can tell from the photos it is a little outdated. But in the end was a better stay than I had expected. First the bad. The room decor is bright and furniture is old. If you are uncomfortable with stains on furniture this might not be the place for you. I did have a small issue with the smell by the bathroom, and the wet floor that caused it, but I was only in for one night so it was easy to work around. A few of the lamp plugs did not work, a lot of them really, which caused me to think the blow dryer didn’t work. I called the front desk and replacement was brought up right away. I then realized it was just most of the outlets that were faulty. Now the good…. everything was very clean, the amenities that mattered were new, and every interaction I had with staff was friendly. We arrived late, but we’re greeted and checked in quickly. I had asked for a room with a balcony which was honored. I was happily surprised by how big my room was, and liked the setup better than most. The desk chair and desk were actually great for working in the morning. The mattress was comfortable, which is important to me. I like a medium/softer bed for reference. There was nice new patio furniture on the large balcony. I like that they still have some rooms with balconies, I like fresh air and access to a functional door or window which is rare at hotels anymore. The top item that impressed the heck out of me though, was Donna at the front desk. She went above and beyond twice for me in my very short stay. I need coffee in the morning. Usually at hotels if I wake too early and the restaurant isn’t open I will grab a cold Starbucks can from the market, but it’s not the same. I went down at 5:30 and the restaurant had not opened yet. I started to walk towards the market, and confirmed with Donna that they opened at 6. She asked me what I needed and I told her. She asked what size and if I needed anything else, and ran back to the kitchen. She could have easily said “yup, they open at 6 see you then” but instead she went ahead and helped me out. The coffee was great! It really made a difference in my day. I truly appreciated that kindness. Also when my blow dryer did it work as mentioned above it was Donna that brought one up, and was friendly the whole time. Thank you Donna! Overall the hotel itself is nice, but rooms could use some updating. You can tell they have replaced some of the things that matter most, like the desk chairs and mattresses. I was impressed by the service, and friendly atmosphere.
I recently had the pleasure of visiting Wilmington Downtown Courtyard by Marriott and I am thrilled to share my exceptional experience. Located conveniently in the heart of downtown, the hotel's prime location made it the perfect destination for a gathering with friends, family, or for business purposes. A standout highlight of my stay was the exceptional service provided by Samantha at the Bistro Bar. Her attentive, friendly demeanor and expert mixology skills made our time at the bar truly unforgettable. Samantha's warm hospitality added a personal touch that enhanced our overall experience. From the elegant accommodations to the impeccable amenities, Wilmington Downtown Courtyard by Marriott exceeded all expectations. The seamless blend of luxury and comfort created an inviting atmosphere, making it a delightful stay for everyone in our group. I wholeheartedly recommend Wilmington Downtown Courtyard by Marriott to anyone looking for a remarkable downtown retreat. Thank you for an unforgettable experience. I look forward to my next visit!
The hotel is exceptional. Friendly, clean and free breakfast! We had a wonderful stay. The only disappointment/surprise was the parking. When we arrived we were told parking was on the street (parking meters) or valet. Valet was $34 for the evening. I thought that that was a bit steep but had no other option as who wants to park on the street in front of a meter.
2022年に改装されたステイブリッジ スイーツ ウィルミントン ダウンタウン バイ IHGは、ウィルミントンで宿泊予定のお客様に非常にお勧めです。ウィルミントン交通センター駅から1km、ニューカッスル空港から11kmと、交通便利な場所にあります。The Episcopal Church of Saints Andrew and Matthewやウィルミントン・ステート・パークス、The Grand Opera Houseが付近にあります。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ウィルミントンの当施設には、併設の駐車場があります。このホテルの清潔度は非常に高く評価されています。ご家族連れのお客様に、このホテルは常に高評価をいただいております。
ゲゲストThe hotel can't be that old (maybe 5 yrs) and the construction is shotty. We got an ADA compliant room which was fine however it was not s/up for a non-disabled person. No towel rods in the bathroom (you could use the grab bars) and no hook on the back of the door. The tile grout was missing making some tiles loose. The shower head was coming out of the wall. The handrail in the stairwell was coming apart. AND....after our first night the room was made up without replacing our towels which was fine as we hung them up. After the 2nd night and leaving our usual gratuity on the pillow...the GRATUITY WAS GONE, our garbage cans were emptied but nothing else! I reported it to the front desk that apologized and issued us clean towels. She said she would report it to the Housekeeping manager...we heard nothing about it. Debris remained on the floor of the hallway the entire 4 days were there. Overall, disappointing.
RRebecca MLooks can be deseving. When seeing the lobby I thought This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach . The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors . They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point . This place is full of and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will definitely regret it!!
This motel is short staffed. Upon checking in no one was at the front desk. The smell from cigarette smoke comes in the rooms from people smoking outside the rooms. I had to change rooms because the cigarette smell in the first room was too strong. The telephone in the room does not work so there is no way to contact the front desk. I've had to walk to the front desk twice due since I checked in due to issues I've had with the rooms. The TV in the room I am currently in is NOT working. Unfortunately, there is no one available to fix it. The staff is friendly and the room is okay, but I probably will not stay here again. You get what you pay for. Spend a little extra and stay at a Hilton or Marriott.