Hotel Athena

I stayed at the hotel for four days. The location is excellent and very convenient for exploring the city. There are several restaurants and mini marts within walking distance, and I particularly enjoyed the food served at the hotel's restaurant. Unfortunately, my experience with some of the staff was disappointing. A few employees displayed a careless and indifferent attitude toward guests. I later noticed similar comments in reviews from other guests, suggesting this may not be an isolated issue. I hope the management takes these concerns seriously and invests in improving staff motivation and customer service. Even a small increase in room rates, if used to better support and incentivize employees, could significantly enhance the overall guest experience. There were also a couple of operational issues. I found a small rat inside my room, and when I reported it, I was told that it was "common," which was quite concerning. In addition, my room key card was not available on the first day. While I understand that such issues can happen, I was disappointed that no apology or acknowledgment was offered. Overall, the hotel has a great location and good food, but improvements in staff attitude, guest service, and room hygiene would make a significant difference.

立地は最高ですが、基本的なアメニティとホテルスタッフのサービスに問題がありました。朝食は種類が限られていて、ビュッフェではありませんでした。朝食の開始時間と実際の時間にずれがあり、サービスは非常に遅かったです。部屋にはお湯が出ませんでした。セントラルヒーティングがあるようで、朝だけ電源を入れているようです。夕方に私のために出してくれましたが、ぬるま湯程度でした。熱があるかもしれないと心配になり、使うしかありませんでした。お湯が出ているか確認しに来た人の対応が気に入らなかったです。お湯が出ると言われたのですが、確認してみるとほんの少しぬるく、その後も「お湯が出ます」と言い続けました。このホテルは避けた方が良いでしょう。

I felt very comfortable property was very good food was excellent location easly traceable all staff was cooperative room was very excellent i enjoyed the stay

Customer service was good and staffs were polite. Food quality was good. Rooms were cleaned neatly everyday

The hotel was decent but nothing exceptional. The rooms were clean but lacked charm, and the amenities were basic. Service was polite, and the food was just okay. The location was convenient, but overall, it felt a bit overpriced for what was offered. An average stay, neither great nor terrible.

hotel management seems not Serious towards customers satisfaction. breakfast time beyond 8:30 am, dinner time till 9:30. very limited breakfast items e.g., poha and tea at 400 rupees

The hotel staff is extremely unprofessional and argumentative over every small issue. Basic amenities, such as drinking water, are not provided, making the stay highly unpleasant. It has been a terrible experience overall.

Great location but poorly maintained property, attitude of staff could be better. Corridors smell of alcohol during evenings, you have to ask for hot water. You get free dose of passive smoking in your room if someone is smoking in side room.

Hotel is very nice and clean . Its staff is very helpful . Location is very nice . Hotel is very near from the escort fortis hospital