クラウンプラザ ニューオーリンズ フレンチ・カーター - アスター(Crowne Plaza New Orleans French Qtr - Astor)

The only good thing about the hotel is location. Rest everything sucks big time. There was no Hot Water for the shower in the rooms, had to shower with ice cold water and eventually caught cold. The Carpet smelled so bad and the corridor floors were dirty. Guest Services staff was super rude and cleaning staff kept knocking on the door even if Do no disturb sign was on. No Sound proofing, Super noisy when neighbouring doors are opened / closed. No Late checkout provided, no water in rooms. Far from 4 star hotel, more like a motel.

Great place to stay! Right on Bourbon and Canal Streets! Only downside was trying to drop off luggage and valet the car off of Canal can be tricky.

We booked this trip for a birthday treat. We thought the room was spacious, clean & had a massive TV. We had a bath & shower & a king sized bed. It’s next to Bourbon Street so loud music but earplugs are supplied. Reception staff are extremely helpful & provide recommended restaurants & places that deliver food to the hotel We didn’t use the gym or pool but would highly recommend this hotel for location. 5 mins from the Mississippi River

Quality of the building is not so good (old) and the staff member is not so friendly

To check into the room was a breeze. The customer service rep was excellent at his job and even helped me get information about a tour I had booked. The room itself was shabby or well worn looking and smelled. Maid service was good in that the bed was made everyday, but the bed itself was lumpy. There were rust stains in the bathtub. To step outside to smoke a cigarette, one is bombarded with homeless people asking for money or cigarettes. Seems more could have been done to safeguard guests standing in front of the hotel waiting for something or just getting a breath of fresh air from such harassment. I then found out there was a balcony on the 2nd floor where guests could go to smoke their cigarette. The view from the balcony is excellent as it looks right down on Burbon Street, what a treat. Spending days exploring the city and later going to the balcony in the evenings became a routine for me. That is until one night leaving the balcony heading toward the elevator I ran up upon a woman who was stooped down peeing on the floor by the wall that has a picture of a lady with a piece of paper over her eyes. There were bathrooms on the second floor, so I couldn't understand why she would do that. I guess that speaks to the type of person she is. I was appalled. If that is a representation of the type of people who book rooms at the Astor, then that hotel is not the hotel for me! No, I will never stay there again

It was very good location excellent

This was actually our second time staying here. This time we stayed on a different side. The beds were very hard, making it hard to sleep. The walls look chipped, they didn’t have any toilet tissue and the front desk didn’t answer the phone. The night we arrived the streets were blocked and had to walk about 3 blocks with our luggage. Our experience was not the best this time around.

This was by far, the worst hotel that I have ever stayed at. Upon arrival, our sink was dirty and would not drain. The toilet was leaking into the carpet outside of the bathroom, causing us to wear shoes at all times throughout the hotel room to avoid getting our feet wet. Maintenance knocked on our door multiple times to address issues that we never called about. Making it seem like they were checking to see if we were still in the room for whatever reason. When we finally did get a room change, the temperature controls in that room did not work. Never staying at this hotel again.

Hello my name is Chris Davis, I just finished my stay at the Astor Crowne plaza in New Orleans La in the French Quarter. I’m not one to complain but the stay was less than pleasant. First the elevators where down for two days, we weren’t allowed of use the stairs to get up to our rooms. We would have to wait 25-30 min to use the service elevator. Then once In the room let me just say was extremely run down. In addition to management not telling us about road blocks after 7pm on canal street. Due to parades. I’ve been a Ihg member for quite a while and very often stay at your properties. This location was by far the worst I’ve stayed in.