オムニ ロイヤル オーリンズ ホテル(Omni Royal Orleans Hotel)

staff was wonderful However...first night the fan for the heater/ac would not go off...finally call front desk at 4am and they told me they had to turn it off on their end and that i could not turn it off in the room,,,second day fan was off all day and then went on again...then I was told they could not turn it off on their end and we needed to change rooms...first they were taking us from 512 to 412 and similar problem so then we went to room 444 and no problem..finally got to bed close to midnight....The next major problem was the day before we were leaving we went back to the room late afternoon to take a shower befor going to dinner and there was not hot water....Engineers were working on problem.....our flight the next morning was at 6:45 am so arranged for a 5am pick up which meant we needed to be up by 4-4-15am did not get to take showers until after 8pm. very frustratin I think the hotel shoud give us a credit off the room for these major incidents.

The location couldn't be better! They take care of you coming in and leaving with taxis waiting for the doorman to call them over. Not that you'll need them anyway being able to walk easily to everything you want to do in the French quarter.

Customer Service was great from beginning to the end. The staff is friendly, respectful and accommodating. I checked in at midnight and didn't care for the room I was assigned after asking for a room change maintenance took me on a room tour allowing me to choose the room I was comfortable with. The following morning I requested an upgrade to a larger room, the manager was helpful, and understanding she approved my upgrade with no additional charges and the gentleman signed me up for the reward program so I can receive free wifi. The free music entertainment offered in the lobby of the hotel was AWESOME! Thanks for making my stay personable you guys rock!

Old-world styled hotel with extremely friendly staff and location. Room was very quiet, neat and clean. My only complaint was that the bed was too soft. Other than that, it was just a few feet from Brennan's, within walking distance of Bourbon Street and the Mississippi River. Been to New Orleans many times but this will become my new stopping place.

Wonderful location, close to everything Staff is amazing, couldn’t do enough for us during our stay. Lovely singer at the bar on the weekends. Great restaurant and bar. Room clean and comfortable. Can’t wait to come back

Excellent service and assistance from everyone that we encountered here! The hotel has inside parking with valet service, which was very much appreciated since the streets are narrow. Only a block from Bourbon Street. Great hotel and we would definitely recommend it!

The location was convenient to the entire French Quarter. The room service was excellent. The service staff were friendly, and always available. Big shout out to Al. That guy made our stay at the Omni Royal a pleasantly memorable experience.

Great location, great same Omni hotel and service. Concierge service is very helpful. My only issue is I wish the rooms had 2 queen beds instead of doubles.

Defitnetly recommend this hotel, perfect location and walking distance to many places. Yes you do have to pay for parking BUT anywhere in the French quarter area you have to pay for parking.