ベストウェスタン プラス ニュー リッチモンド イン & スイーツ(Best Western Plus New Richmond Inn Suites)

Clean, quiet, new/modern, very comfortable beds. Things that could use attention are the breakfast and housekeeping. Stayed 4 nights and breakfast 3 of the 4 days there was always something missing ie; bacon, sausage, eggs and that was at 8:45 9:00 well before closing one day there was nothing!!! Housekeeping was to change bedding on 3rd day! Never happened! Actually they didn’t show up at ALL! Had to go to front desk to get towels the night shift girl came up and got our garbage, I even had to go down to the front desk for toilet paper 2 days in a row, none was left in room. A bit embarrassing I would say !!!! At check out the morning of Feb 19 I voiced my concerns at the front desk and the woman didn’t even acknowledge me, no I’m sorry for the inconvenience she handed me my bill and walked away!! The girl that helped me the night housekeeping didn’t show up was very apologetic and helpful, hats off to her!!!

Everything was great except the breakfast. The omelettes were burned black. Other than needing to step up breakfast, everything was great

Nice stay, beds were comfy. Only thing used the fitness room and the equipment is in poor shape and really dirty no towels or wipes available and so I went to the desk to get towels and she said there should be some in pool area. Not cool see to have bothered her. Breakfast was good.

Clean, practically brand new. Staff was very helpful Breakfast was available earlier than stated time which was great for us.

It’s set off the main drag a block so it’s very quiet with easy parking. Right next door to a coffee shop. Close to a brewery and distillery. New building and it was very clean. Rooms have nice amenities. The bed is, by far, the most comfortable bed I’ve ever slept on at a hotel. It rivals my Saatva at home. Continental breakfast was what you would expect, but decent. If we visit again, we would definitely stay here. The only issue is that we had to wait to check in because staff was on break when we arrived and there was a sign in the desk, indicating staff shortage (like everywhere).

Staff were rude. Stayed for a wedding weekend and they shut the water off on the day of the wedding to fix something. No one in the wedding could shower. When I confronted the person at the front desk she was very very rude to me. It would have been nice to get an apology at least.

Greeted rudely, the woman at the desk was a complete **** for no reason. We were woken up at 7am by vacuum cleaners and stomping from above by staff. Breakfast was terrible. Bed was comfortable, room was clean. Never again.

The hotel was very nice, my only negative comment was the temperature. All the staff were wearing sweatshirts, although it was 88 degrees outside because it was arctic inside.

The overall feeling was relaxed and comfortable. Plenty of space to relax and talk with others. Room was great. Breakfast was delightful.