The location of this hotel is the main reason to stay here. The hotel is close to transit, shopping, restaurants, The Port Authority Bus Terminal and Bryant Park. My room had 2 double beds. The bed was very comfortable. One of the elevators was out of service during my 3-day stay. I had noticed this same issue with one of the elevators not working on previous stays so this seems to be an ongoing issue. Since the hotel has 33 floors and many many rooms this presents a problem for guests. The wait in the lobby is very long for an elevator and when trying to return to the lobby from one's room the wait is also very long due to only 2 elevators being in service. The elevators are VERY SMALL which further exacerbates this problem. The room definitely needs to be renovated and is showing its age. There were cracks in the ceiling, the metal pull/handle on the heavy sliding wood door to the bathroom was loose and coming off, the water did not drain properly in the bathroom sink and the tub/shower combination. The TV did not work. George, the engineer, quickly fixed the sink/tub drain issue and replaced the sink stopper which also was not working. He let me know that if there was anything else needed, to let him know as this is what he was there for. He overheard my call to the Front Desk letting them know the remote did not turn on the TV and offered to help. He found out the TV was unplugged and upon plugging the TV back in , the remote now worked. The tub/shower combination only has a glass partition covering half of the opening so when taking a shower, water easily sprays out onto the floor creating a wet mess. Very poor design for closing off a shower area that consistently gets lots of water directed out of the tub/shower area! Miguel, at the Front Desk, was professional and friendly and my main point of contact. Why are the above maintenance and repair items not checked periodically to make sure that a guest upon checking into a room will not have to spend unnecessary time out of their vacation handling these basic items during their stay? This was an inconvenience to me and took valuable time out of my short 3-day stay. Very disappointed with my stay at this Marriot. As a Marriott Bonvoy member I expected much more and a better overall experience!
良い
110レビュー