Initially I was impressed with the staff, very friendly and helpful and slowed us into the room very early.
We came back later in the day about 9pm and went to have a wash. Turned the taps on and brown raw sewage came out of the taps for about 5 minutes. It was disgusting!!
I telephoned reception they sent up what looked like a 15 year old boy who ran the taps and said their system overflowed when it rained heavily.
He did not seem to care that we could have caught all manner of diseases from the contaminated water and neither did reception who I had to argue with to get bottled water sent up to the room so we could wash.
Luckily we were checking out at 5am and do went to bed.
I am still dumbfounded as to how the hotel thought sewage in the water system was OK and a normal occurrence?
翻訳
ゲスト
スーペリア クイーンルーム
宿泊時期: 2025年2月
一人旅
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年3月12日
The staff were helpful and friendly, my room was clean, quiet. Location, for my activities, could not have been better. Price: most reasonable for a Manhattan hotel of this quality. The only negative element was that the mattress on the bed was rather uneven (worn) and not the most comfortable.