Aloft Silicon Valley

房間很大，很舒適

去酒店的時候差不多快12點，12:45要開會，酒店有規定3點之後才能辦理入住，我進去前台詢問有沒有空房間可否提前入住，前台人員沒有去查詢，直接讓我坐大廳等一小時。坐了一會兒，前台似乎並沒有幫我查詢空房間，好像要等到一定時間才幫我辦理，我就查了附近的酒店同等價格和星級的酒店並打了電話可以立馬辦理，由於趕時間我不得不取消這家前去另一家，但前台好像不太想取消，説幫我查詢。之後安排了房間。其實問了清潔人員，是有足夠空房間的。我想説酒店有酒店規定，我一直都很遵守，但特殊情況，又加上當時並沒有其他顧客來辦理，為什麼不懂變通，空三個小時和提前住三個小時有什麼區別？有損失嗎？如果沒有空房間另當別論，可以到時間再辦理，但有空房間啊，這個酒店並不是什麼高檔酒店，隔壁同等酒店也是寫3點之後辦理入住，但有空房間12點之後都可以辦理，為什麼這家就這麼強勢，根本不會正眼看顧客，直接讓坐大廳等着。一家企業沒有變通，沒有改變在這種經濟狀況下能繼續走下去嗎？

很差的酒店，賬單給錯，還聯繫不上

房間很大，衹是要收停車費

服務專業，房間很大

As a single woman I was placed in a first floor room right next to the employee break clock in room which then proceeded to have folks slamming the door on repeatedly after 10pm at night. Tried calling front desk but no one answered

Would’ve given excellent but you can here the doors slam at night and the location is kinda just there.

Room was not as nice as my previous stay last year.Loby was nice. Sewage smell outside not property fault

The room was very spacious. I’m so grateful that the bedding wasn’t laundered with strong scented detergent. The view of the wetlands is beautiful. The only downside is that at night the lights of the charging stations are obnoxious.