ANEWリゾートヴリンタバニューキャッスル

The hotel is clean, family accommodative and the reception staff was friendly and helpful. Overall I am happy with hospitality and service.

The staff at the restaurant was rude, the one that was serving us was very untidy. The food tasted good

Great place to stay and amazing atmosphere. Staff were lovely and very accommodating. Hotel was very clean.

The location is amazing and tranquil. The service is impeccable and can visit there any opportunity I get

I was blown away by the hotel view because it is situated in front of the Drakensberg Mountains. I never could have imagined that I would have such an experience in my life, as I assumed my recollections of the Drakensberg Mountains would be limited to geography textbooks. My lived-in experience was wonderful since my room overlooked the mesmerising Drakensberg Mountains, and it's a vista that can never be replicated a billion times; I'm still in awe of this gorgeous experience. I believe there is an opportunity for development if the hotel invests in hiring more staff members, such as waiters, cleaners, and frontline employees. Invest in new couches and trash bins throughout the property. When a hotel is understaffed, it sometimes compromises the hotel's service levels because staff members are overburdened with too much work, forcing them to multiskill in order to keep the hotel's reputation intact. While the multiskilling is much appreciated by me, as the client, but it can also jeopardises the overall health well-being of employees, as we still want your employees to serve us with a smile. I can never fault the ANEW Resort Vulintaba Newcastle for any incompetence; despite your challenges and being short staffed, you made sure my stay was a worthwhile experience, and I will definitely return because the view captivated my imagination to an overdrive creative experience and blown away my stay, and I like the fact that I was able to rest peacefully in the evening and some other time in between because it is in a reclusive and remote area. May you keep up the good work, and serve with joyful pride and represent your brand with utmost decorum as you have done, your hospitality from frontline staff members trickling up to management can never go unnoticed, and you made my stay at the hotel to be fantastic and spectacular, as you went the extra mile to ensure my stay was one of warmth and wonderful, stay blessed! I look forward to be served by you once again in the future!

This was probably one of the worst hotels we have ever visited. We are travelling a lot and have a lot of Hotel experience in South Africa and all over the world to compare with. My girlfriend and i are both working in the Hotel department so we do have some knowledge about the process. We have been visiting Anewa Resort Vulintaba Newcastle as a small stop over while traveling from Pongola Nature reserve to Johannesburg. Our aim was to get some rest an enjoy the Spa which was advertised by the Hotel. First of all the road towards the hotel is terrible. Potholes everywhere and you habe to fear that your tires wont make it. Arrived at the Hotel we directly asked the receptionist if he could organize a spa treatment for us. Unfortunately they did not have a masseuse at the Hotel and the only way for him to contact her was via Whatsapp. As he did not reach her on the phone he gave me her number and said that i should please contact her by my own because his shift is over now and he is leaving. After we habe had some beers at the closely golf restaurant to calm down ( who have been extremely friendly and had some very good french fries ) we went back to the hotel. The bathroom is open and you can hear everything your partner is doing there. Regarding the dinner we have been frustrated as well. When we arrived their tables and floor where still completely dirty from the Lunch. The service was slow, inattentive and after some very long waiting times, they brought us the meals but forgot that i ordered without tomato. Our starter was served at the same time as the Main course and to get another drink we needed to wait almost 30 minutes after our glasses have been empty. The crowning glory of the whole evening was that there were still bones from the chicken in my club sandwich. To finish off our horrible stay we have been woken up by some wind because the doors towards the terrace could not be closed completely. Loud noises came thru so that we woke up at 04:30 in the morning. If we would not have been awake already the houskeeping gave the rest to it because they have been knocking our door at 07:30 so that they can clean the room. All in all we really regret this stay and should have gone directly to Joburg.