ヒルトン ガーデン イン ニュポート ニューズ(Hilton Garden Inn Newport News)

The rooms were very large but I didn’t realize it was under renovations. The room was clean but the bathroom had mold in the tub

We were warmly greeted by the very sweet desk clerk, Derek. First impressions are so key! He made us feel welcome and he was very helpful. The room was very clean, another most important requirement. If we return to Newport News, we will definitely stay here!

It was very quiet. They had construction to refresh some areas, but had online & signage to let us know. The work hours were sensible and didn't impact us at all. The rooms were clean, the water pressure was great and the water hot. Our favorite part was breakfast. She handed us our plates, brought us coffee and juice, was very friendly to everyone. Morning two, remembered we liked coffee and had it on "our" table for us by the time we finished loading our plates. They had fresh fruit also. Very well done. I wish I remembered her name, but she made the breakfast fun.

The only problem that I had was I wished that the exhaust system in the bathroom worked a little better.

Clean room and no hassle check-in and out with a friendly staff.

The smell of mold was very strong in our room. There was mold on surfaces throughout the room including the lamp and light switch. The room felt damp as did the bedding in the room.

Pro: Clean comfortable rooms. Spacious and clean lobby. Housekeeping and front desk staff were responsive, professional, prompt, and personable. We loved the in-room Keurig! Con: The coffee in lobby was bitter and burned by 8:30 AM. But it was a busy Saturday morning. Maybe just my bad timing.

It was nice and close to where we needed to be.

great place to stay - good amenities, very friendly staff, easy access to highway, many dining options nearby