ホテルからの返信: Thank you for choosing Sanvilla and for taking the time to share your feedback.We are truly sorry to hear that your experience was affected by the inappropriate behavior of our front desk staff. Please accept our sincere apologies. While we may not fully understand the cause behind the behavior that made you uncomfortable, we take your concerns seriously.Following your report, we have addressed the issue with the team and are reinforcing proper service etiquette to ensure this does not happen again in the future.We value your feedback and deeply regret that we were not able to deliver the seamless experience you expected. We hope to have the chance to welcome you back and restore your trust in our service.