ホテルからの返信: Dear Sir/Madam,Thank you very much for choosing ibis Styles Nha Trang and for taking the time to share your feedback with us. We truly appreciate your long-standing trust in the ibis brand throughout your travels.We are sorry that your recent stay did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant teams for review, as guest experience is always our utmost priority at ibis Styles Nha Trang.We sincerely value your input, as it helps us continue improving our services for all guests.Thank you once again for your time and for giving us the opportunity to reflect on your stay.We hope that you may consider returning in the future so we can have another chance to welcome you and serve you better.Warm regards,Mai Anh TùngExecutive Assistant Manager