ザ チャールズ ホテル

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.

yes, all the staff were helpful and made our stay and our evening meal outstanding.

The team was very welcoming and courteous. Our room was clean and cozy.

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.