ザ チャールズ ホテル(The Charles Hotel)

There was absolutely nothing I would change about our stay. Beautiful property, lovely staff; we won't stay anywhere else 💕

Service was generally very good and accommodating to changes. An issue with the chef meant breakfast was not available one morning. A better option than the end of town was expected. The facility is very nice, though some rooms are small - not expected. Would definitely recommend a stay. Opt for larger rooms.

This was our second stay at The Charles Hotel. This time we stayed at the Newark Room. We loved the heated bathroom floors, cozy layout, window seat and antique furniture. The whole staff was very friendly and efficient. Both check-in and check-out were quick and easy :) Thank you, everyone, for making our stay a memorable experience! Will come back in the future.

way too overpriced for what it’s worth - their virtual assistant was nice because you can send a quick message and get a response back. the lady at the desk didn’t have the best vibe

Always a great time at the Charles. Service is always top notch. Perfect walk to the shops/dining as well.

I had reserved a room that was called a “premium room.” We checked in and were lead to a room that had a bed with very little room to move on either side of the bed…it certainly wasn’t a room that was pictured as “premium” on their website. When I asked the front desk about it, I was told “premium rooms” have different sizes and are called “premium” bc they have access outside. Fortunately there was a larger premium room available and it was beautiful. Lots of charm and character. The location of the hotel is perfect. Walking distance to everything. It’s a great town. Very relaxing. We did not go to the Hob Nob restaurant but we did go to the less formal pub style restaurant. That was very relaxing and fun. Overall, staff was not the most pleasant, but not to the point where it affected our stay. We would definitely return to this property.

It is within walking distance to downtown! However, besides that the property is tired and needs to be refreshed on the outside. There was no way to adjust the heat in the room and the TV had some issues. For the $$ there are better options.

First day was amazing. Just love the bathroom in the hot tub very historical house and town. Hotel was very convenient to Niagara Falls great surrounding and lots of places to see highly recommend staying here.

An exquisite little hotel. Perfect location. Love thr charm and quietness of it. The staff are friendly and kind and amenable to the guests needs.