Location is perfect and central for access all the key places in Nicosia. The market, the border between north and south, coach access to go anywhere are all within walking distance.
I will make sure to always stay at Cleopatra whenever I am in Cyprus. Thanks Cosmos for showing us how to go anywhere we ask to.
翻訳
Mel A
宿泊時期: 2025年5月
一人旅
6.0/10
投稿日: 2025年6月13日
The building and rooms are good but the staff are the grumpiest I have met anywhere in the world. The man in the bar was extremely rude and when challenged he said that a customer had irritated him. The breakfast staff did not speak or smile. And the man at the reception was completely unwelcoming. The place needs a management rethink
翻訳
ホテルからの返信: Dear Mel A, Thank you for your feedback! We’re glad to hear you enjoyed the building and your room. However, we're truly sorry to learn about your experience with our staff. This is certainly not the level of service we strive to provide, and we take such concerns very seriously. We will be investigating this matter further, as ensuring every guest feels welcome, valued, and appreciated is a top priority for us. If possible, could you please share your reservation details with us? This will help us look into the issue more thoroughly.
rickbS8635VU
宿泊時期: 2025年4月
夫婦・カップル
4.0/10
投稿日: 2025年5月29日
Terrible hotel in Nicosia right on the intersection of about 4 noisy, busy roads. Very, very noisy and refusal to give us a quieter room. The room they transferred us to was just as noisy and they said they had no others. Just a terrible hotel for traffic noise. Otherwise we had no complaints, the room was OK, the service was reasonable, the bar lounge was nice. But don't stay here if you want peace and quiet. You will get the opposite, lots of loud traffic noise!
翻訳
ホテルからの返信: Dear Guest, Thank you very much for taking the time to share your feedback. We're pleased to hear that you had an overall positive experience during your stay with us. We’re truly sorry to learn that noise impacted your visit. While our central location provides the convenience of being close to shops, restaurants, businesses, and local attractions, we understand it may occasionally come with some unintended disturbances. Please note that our rooms are equipped with double-glazed windows and the hotel is set back from the main street, but we regret that this did not fully meet your expectations. We always strive to accommodate our guests’ preferences, and we’re sorry that the alternative room we offered didn’t meet your needs. During periods of full occupancy, our ability to offer different room options can be limited, and we sincerely apologize for any inconvenience this may have caused. We truly value your feedback and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards,
Alan W
宿泊時期: 2025年4月
夫婦・カップル
8.0/10
とても良い
投稿日: 2025年5月28日
Stayed for three weeks in balcony room overlooking car park. Location. 5 minutes into old town, main shopping street closer. Good shops. Small corner store near, main supermarket in old town. Restaurants. Many, Good buffet, fish restaurant and Italian particularly good. Excellent cafe on corner. Noise. Quiet on 3rd floor. Room. Spacious, ok bathroom, Good AC. Comfortable bed. Good storage. Only news channels on TV, WiFi excellent supporting streaming. Cleanliness. Excellent. Security. Room safe. Public areas. Everywhere shows lack of investment, with the corridor carpet WAY past its sell by date. Pool area. The pool is large, but access to public at times, and general surrounding decay limit appeal. Breakfast. Standard, Good staff. Staff. Helpful, courteous. Hotel food. Bar menu only on our visit Would we stay again? Yes, but...
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you found our hotel a worthwhile base and that you enjoyed the spacious room, excellent Wi-Fi, cleanliness, and the courteous service from our staff. We're especially pleased that our central location added value to your stay — being just minutes from the old town, main shopping street, supermarkets, and a great variety of restaurants and cafés is something many of our guests appreciate, and we’re glad it worked well for you too. We also appreciate your comment regarding the corridor carpet. While the carpet is brand new, we understand that the design may give a misleading impression, and your feedback will help us assess how best to present our public areas. We would like to inform you that we are currently renovating other parts of our Hotel. Thank you again for your valuable insights. We hope to welcome you back soon for another enjoyable stay in Nicosia.
Connector37620398344
宿泊時期: 2025年4月
出張
4.0/10
投稿日: 2025年5月21日
The location of Cleopatra Hotel is undoubtedly a strong point—it’s very well situated, close to the old part of Nicosia and centrally located in the city. Unfortunately, my overall experience was far from satisfactory. The service was poor, and the attitude of the manager/owner was especially disappointing. The hot water in my room didn’t work properly, which added to the discomfort. What was most frustrating was the way the hotel handled a personal item of mine. I brought my own iron for convenience, and on the second day, I returned to my room to find it missing. After searching, I found a written note from the hotel administration stating that if I wanted my iron back, I had to call them. When I did, they informed me that they had taken it because irons were not allowed in rooms. I asked to speak with the manager, as I felt it was completely unacceptable for someone to enter my room and take a personal belonging without my permission. The manager was very harsh and unapologetic. He insisted that hotel policy allows them to remove prohibited items at any time without informing the guest. He didn’t even offer a basic apology for the way the situation was handled. He told me I could only get my iron back at checkout—which made things even more inconvenient. He also told me I could use the hotel’s ironing room, which is supposedly open from 7:00 am to 7:00 pm. The next morning, I called the receptionist at 7:00 am to check if the room was open. He said it would open at 7:30. I went there at 7:45, and it was still closed. After calling the front desk again, I was told it was open—but when I went back, it was still locked. I had to wait until 7:55 for it to finally open. Overall, the poor service, lack of basic hospitality, and intrusive behavior of the hotel staff made my stay very uncomfortable. I wouldn’t recommend this hotel to anyone who values respect, privacy, and reliable service.
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share your experience. We're pleased to hear that you appreciated our central location, which many guests find convenient for exploring both the old town and the modern center of Nicosia. We are truly sorry to hear that other aspects of your stay did not meet your expectations. Regarding the iron, please note that it is indeed hotel policy—implemented for the health and safety of all our guests and staff—not to allow irons in guest rooms. Instead, we offer a dedicated ironing room, which is available to all guests during set hours. We sincerely apologize for the inconvenience and delay you experienced in accessing the ironing room. Your feedback highlights areas where our communication and service can be improved, and we are reviewing internal procedures to prevent similar issues in the future. We also regret to hear that you had difficulties with the hot water and found the service lacking. We have a technical department that takes care of any technical issues a guest may encounter. Please know that your comments are taken seriously and have been shared with the relevant departments for further review and follow-up. We thank you again for your feedback and wish you all the best in your future travels.
Moshe_I
宿泊時期: 2025年2月
出張
6.0/10
投稿日: 2025年3月12日
The location of the Cleopatra hotel is advantageous, within walking distance of the city center. The food at the hotel restaurant for breakfast and lunch was fine, and there was a nice selection of typical local food options. The hotel's downside is the very modest level of design and room amenities. Extremely plain bed and furniture in the room, no access to an iron and an iron board, only one available electric socket for charging devices. I would doubt if it stands within the criteria of a four-star standard. For a 3-star hotel I would recommend it, in light of its convenient location.
翻訳
ホテルからの返信: Dear Moshe-I, Thank you for taking the time to share your feedback. We’re truly pleased to hear that you appreciated our hotel’s privileged location — situated in the heart of Nicosia, just steps away from popular high-end boutiques, well-known retail chains, restaurants, cafés, bars, and business centers. We're also glad you enjoyed our breakfast offerings, which feature a variety of locally sourced items carefully selected to cater to a wide range of tastes. We’re sorry to hear that the design of the hotel and the in-room amenities did not meet your expectations. Please note that we have recently completed renovations in several areas, including the lobby, the bathrooms in our standard rooms, and parts of the corridor floors. A full list of in-room amenities is available on our website for guest reference. For safety reasons, ironing facilities are provided in a dedicated room and are available upon request. Your comments are truly appreciated and will be taken into consideration as we continue to enhance our services and facilities. Further renovations are already planned, and we do hope to have the opportunity to welcome you back in the future.
august01
宿泊時期: 2025年2月
夫婦・カップル
6.0/10
投稿日: 2025年3月2日
This place was a bit of a walk from town and quite dated, but when we needed to stay it was the nearest, affordable hotel, as most other options were sold out or super expensive. Rooms were similarly dated and economy style, but the pool looked quite nice. We paid £114 and that seemed a lot for this, although breakfast (very basic quality) was included.
翻訳
ホテルからの返信: Dear august01, Thank you so much for taking the time to share your feedback. We're delighted to hear from you. Our hotel is indeed ideally located in the heart of the city, within walking distance of the charming old town. We're just steps away from Stasikratous Street, known for its high-end boutiques, and Makarios Avenue, home to popular stores like Zara, as well as numerous cafes, restaurants, bars, and central businesses. We’re pleased to let you know that many of our spaces, including the bathrooms in our standard rooms, the lobby, room floor corridors, and the Macedonia Ballroom, have recently been renovated to enhance our guests’ experience. We're also happy you enjoyed our swimming pool area — it’s scheduled to reopen in May, weather permitting. Our breakfast features a selection of fresh, locally sourced items, offering a variety to suit all tastes. We’re continuously working on further improvements and look forward to welcoming you back in the near future.
Pauline M
宿泊時期: 2024年7月
夫婦・カップル
6.0/10
投稿日: 2024年8月30日
To be fair the hotel looked amazing in the dark but when the morning light hit it looked totally different. However we found the food great and the chef lovely and he went out of his way to get me what I wanted.I work in catering too and understand the pressure he was under having to cater to a full plane at short notice and TBF I think he done an amazing job. He had a t shirt which said something like I I'm a chef I don't finish when I'm tired I finish when I'm done and I think, yes he did and yes he deserves praise for the job he done
翻訳
ホテルからの返信: Dear paulinemV6743IR, Thank you for taking the time to share your experience. We are particularly happy that the food was to your liking, as we take great pride in providing our guests with an unparalleled culinary experience. We are delighted to hear you had a good stay, and can’t wait to see you again!
Marisa C
宿泊時期: 2024年7月
夫婦・カップル
2.0/10
投稿日: 2024年8月25日
Had to check in at this hotel after a flight cancellation. Must say that I've been in 3 star hotels much better than this one. To start with the pillows are too soft and you only get 1 extra in the wardrobe. Bed hard could feel the springs on my body and it was really squeaky. If you are coming as a couple bring your own toiletries and towels as only one set is provided. This is not a disabled friendly hotel as in the room where we stayed there was gap/step to both bathroom and balcony. Carpet in the corridors are well past date/use not easy to roll your suitcases. Breakfast and lunch without much choices...breakfast hard bread,cheese or ham (one choice),cereals or whatever you call the rest. Lunch not better unless you love salad and rice. As for desert watermelon,coffee cake and one other thing. Staff kept at the corner waiting for you to leave not even bothering taking your plate away. There was also a foul smell from reception toilets which was not very pleasant considering we were having 35 degrees Celsius. All in all will not recommend this hotel to no one as it has been the worse place I have ever stayed. Not a 4 star for sure!
翻訳
Yehoshua S
宿泊時期: 2024年6月
出張
4.0/10
投稿日: 2024年7月7日
Beware not to book on a third party website as they claimed they didn’t get a booking from bookings.com even though I showed them the email receipt Beds very uncomfortable and staff not competent- not a hotel I would recommend- especially bit for the price
翻訳
ホテルからの返信: Dear yehoshuas146, Thank you for your valuable feedback. Your review has been forwarded to the relevant department. Our goal is for every guest to have an excellent experience. We are constantly working towards improving our guests’ experience, and we hope you give us another chance in the future.
ゲスト
宿泊時期: 2024年3月
その他
10/10
とても素晴らしい
投稿日: 2024年4月29日
Stayed 2 weeks in this hotel on office trip. Very nice and convenient location right in the centre of Nicosia. It is a 10 minutes walk to Ledra street and solomou square bus station for buses to Larnaca, Limassol,Aiya Napa etc. Lot of nice eateries around. Overall had a very comfortable stay at the hotel
翻訳
ホテルからの返信: Dear ParhaB_Blr, Thank you for taking the time to share your experience. We are glad that our location was convenient and we hope you had a great time in our island’s capital. We are delighted to hear you had a good stay, and can’t wait to see you again!
Vacation745145
宿泊時期: 2024年1月
出張
10/10
とても素晴らしい
投稿日: 2024年2月3日
I was here for a short business trip, and it was a great stay. I would recommend to others. The location is central, the food is delicious, staff is friendly, and hotel itself is beautiful. You can't ask for a nicer experience on a business trip.
翻訳
ホテルからの返信: Dear guest, Thank you for taking the time to share your experience. We are delighted to hear you had a good stay, and can’t wait to see you again! The Management
Ron S
宿泊時期: 2023年12月
ファミリー
10/10
とても素晴らしい
投稿日: 2024年1月7日
Very nice hotel. They allowed us to leave our car for an extra day while we went to Kyrenia and Famagusta. They have a nice underground garage. The front desk staff are nice and helpful. Good breakfast. The location is great, close to everything from the Ledra Street crossing to the city museums.
翻訳
ホテルからの返信: Dear rons320, Thank you for taking the time to share your experience. We are delighted to hear you had a good stay, and can’t wait to see you again! The Management
ゲスト
宿泊時期: 2023年4月
ファミリー
4.0/10
投稿日: 2023年5月29日
We stayed at this hotel as we were invited to a family friend wedding. We kept on hearing about how this is a 4 star hotel and everyone sounded impressed that we were staying there. But when we reached we were shocked by how rundown the place was. Our breakfast was included in our booking but honestly because of how uncomfortable the hotel restaurant looked like we didn’t bother eating there at all. Other than the location being at the center of the city there wouldn’t be another reason for me to book a stay here again.