スパ ホテル サナドーム ニジメゲン(Sanadome Hotel & Spa Nijmegen)

I enjoyed my stay here,its in a beautiful environment and the staff's are super nice. My only problem is the balcony needs more cleaning. Would love to visit again

Overall absolutely great, free bathrobe for the free spa area, great breakfast, great rooms, great that bikes can be borrowed. Only question is, why parking has to be payed extra and why 10€/per day for a bike, where the light is not working properly? Unfortunately smoking is allowed on the balconies

ZERO focus on service - it is all about squeezing every last penny out of visitors. Housekeeping refuse to change the towels - they ask for EXTRA MONEY to change towels. The rooms are €250 per night, but they only replace your towels for an extra fee. Greed hit a new low. They provide two old, thin, very very small, extremely poor quality towels for your entire stay. You’ll get better respect and service at a basic 2-star hotel. The condition of the room was also very poor. Damp/mould visible in the bathtub and the TV remote had old, stale food all over it. Bed linen torn, cheap and old. (See pictures) 🤢 This place needs to reevaluate how it operates and remember what service means. Everything they do is about squeezing that extra euro out of you.

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

Great hotel and great spa! Very beautiful hotel with spa, jacuzzis, swimming pools and nice bedrooms. Great breakfast with a lot of options in the buffet, nice food in the dinner and good service bar with local beers. I recommend it and will probably come back one day!

Quiet environment with spacy rooms and nice bathrooms. Spa is refreshing and calming at the same time Girl in the bar was not so friendly, no eye contact, no smile .... The vegetarian food was healthy and delicious, al lot to choose. Good coffee and sweets

Overall very good experience , Food and drinks are at The top Level , very friendly personal. For the rooms - they need some touching up, especially the bathroom, the bath insulation is slightly discolored to black. But it’s a small thing for me, more as kind note for the hotel . Kind regards, Kris

Lovely hotel. Great location, outside city. Need transport for centrum. Rooms very comfortable. Nice big bed. Spa was excellent. Lots to do. Very clean and relaxing. Hotel food is good. Usual hotel prices. Great couple of days spent there.

I only used the thermal baths on this trip and it was a quick in and out for me because it takes 2.5 hours for me to get there each way. It is pretty much straightforward offering so you can't go wrong if you go no frills. I was here 2 years ago and I left my review on Google. It costs me more to get there by train than the cost of the pass. Overall I think it is a good experience. Of course, there is room for improvement. There could be special deals for unemployed or other considerations. they could even lower price and not include the sandals (think reduce waste) some innovative ideas for instance. Only downside for me was that for the first time, I actually got some mean looks from 2 separate couple when I joined them while this is not the facilities fault. Some people just don't have manners. Cheers