The hotel staff is very nice and I especially want to thank 小孟 for going the extra mile to communicate with us in English and to make sure we knew where everything was. He also helped get us the shuttle car to go to the restaurant and for check out.
The only thing I would suggest is that the hotel tries to improve the on-site fishing experience. My husband and I enjoy recreational fishing, which is why we were attracted to this hotel, but the fishing area was very dirty with fruit peels, trash and fishing line lying around. I dont want to go too much into it, but because the fishing was advertised as on-site on Trip.com, it would be nice if the fishing area was as well maintained as the rest of the hotel.
If youre not fishing, I can say the rest of the experience was good and worth it.
翻訳
6/11
ホテルからの返信: Dear guests, hello~ Thank you very much for choosing to stay at Dongqianhu Shanshui Junlan Resort Hotel. Thank you for taking the time out of your busy schedule to share your stay experience here. Unfortunately, we couldn't provide you with a perfect experience during your stay. All the staff of the hotel are very sorry. We will definitely improve the series of problems you mentioned. We have always attached great importance to the feedback provided by our guests. I sincerely apologize for the unpleasant experience during your stay. The hotel is also looking forward to your next visit, hoping to give you a new experience~ I wish you a happy life!
ゲスト
ゲストルーム - 山の景色 (ダブルベッド)
宿泊時期: 2025年3月
その他
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年4月24日
The place is very beautiful. The hotel is beautiful and the staff is very kind. I liked everything.
What a wonderful way to spend my birthday. 🤩❤️ I was mesmerized as soon I stepped out my taxi. ❤️💕 this was a perfect weekend trip. They decorated my room for birthday, my room was amazing. Loved the tea room, caught up on some reading there. Hot springs facility is fantastic,perfect for winter. Breakfast 10/10 Thank you to Xiao Zhao and all the other staff members, you are genuinely kind and friendly.
Lovely hotel snuggled into a green hill by the northside of Dongqian lake. Staff were kind and attentive. Fantastic spacious bathroom with big tub. I think my favourite bit of our productive but also restful work stay was sitting on the balcony and seeing several birds - but hard to say - it was a very good hotel experience overall.
Really nice, very quiet during the week. Lovely walks nearby. Good hospitality. Would be great if the courtyards had reclining chairs and tables.
翻訳
ホテルからの返信: Dear guests, hello! Thank you for choosing Dongqian Lake Shanshui Junlan Resort Hotel. We appreciate your special and delicate words for giving us a high level of experience evaluation, which makes us feel honored and happy. Our vision is to provide guests with a unique and unforgettable vacation. We will continue to work hard to provide a better experience and service. We will give feedback and actively adopt your suggestions. We hope to have the opportunity to serve you again and look forward to your arrival.
Liverpoolfc
ゲストルーム - ビュー付き温泉 (ダブルベッド)
宿泊時期: 2023年12月
ファミリー
38件の口コミ
9.0/10
非常に良い
投稿日: 2024年2月4日
Room is clean and comfortable. The facilities and area around the hotel are beautiful. Dining options for lunch and dinner are limited.
翻訳
ホテルからの返信: Dear guest, hello~Thank you very much for choosing to stay at Dongqian Lake Shanshui Junlan Resort Hotel. Thank you for taking the time out of your busy schedule to share your stay experience here. We will definitely make improvements to the series of issues you mentioned, and we have always attached great importance to the feedback provided by our guests. I sincerely apologize for the unpleasant experience you experienced during your stay. The hotel also looks forward to your next visit and hopes to give you a brand new experience. Wishing you a happy life!