アマノイ(Amanoi)

這次入住的是包含有私人管家服務的一臥室住宅別墅（one bedroom residence villa)，雖然價值不菲，但管家服務的確非常盡責，酒店的景色也是非常漂亮。整體來說是一個特別的酒店體驗，值得一試

一個字絕了

酒店很好，但對比這個價格做的較欠缺。 1、攜程沒有提供接送機服務，對於這麼貴的酒店而言，應該提前知會客人交通方式。我是提前一天問攜程客服，客服告知120元美金，或者問了酒店自行打車過去。但是路程較遙遠，要1.5小時山路，第一次到這個地方，還是國外，人生地不熟，沒有覺得享受到一萬多塊錢一晚酒店的服務。 來回訂車訂了2000塊錢，額外的花費沒有提前籌劃。 2、攜程的訂房也沒有包含什麼活動的套餐，幫助客户更好的享受度假。我是提前問了客服酒店的活動，客服説到了酒店會介紹，到了酒店之後給一個本子看，大部分收費，也沒有教我們怎麼選擇，並沒有網上説的那麼神，賓至如歸的服務，都是要你電話去溝通去問，沒想出來的，沒看懂的，就沒得玩了。 3、這幾天人多，飛機定了6:40的，也沒拿到late checkout，酒店也不會提前囑咐你，問你有什麼地方去，衹是介紹去餐廳用午餐，沒有幫助我們做些其他活動打發時間。 整體而言，對於這個價格，服務靈活性還需要大大的提高，攜程預訂也需要有package給到客人，特別是接送機服務。我訂的後期還看到酒店稍微有降價幾十到100多塊，真的是不愉快的回憶。

安縵還得是安縵，從接送機到三餐，服務人員也很貼心周到，真的非常非常震撼。下次還會來體驗別的房型。

越南芽莊安縵酒店之旅。超美的無邊際游泳池，世界級的漂亮海灘，零死角的視覺美感，飯店很有耐心的回覆許多郵件及安排接送機，期待下一次的Amanoi～❤

We had the most amazing time at Amanoi. The Residence had an incredible pool, living areas were spacious and private. Perfect for family. But what impressed us the most was impeccable service and the attention to details - hair tie in the shower, frequent room tidying, swapping out pillows for my MIL without us even asking as they noticed she didn’t sleep on it. Nothing was amiss and nothing was too difficult and last minute for the team to handle. Shoutout to Tran and Tony who were super friendly, accomodating and helpful.

One of the best vacation I have!! This place is phenomenal, the scenery and the building structure is spectacular. This is a perfect piece of artwork from the well known designer Jean-Michel Gathy. I love everything, including every little small details about this getaway and highly recommend this place when you visit Vietnam.

We stayed at Amanoi for 9 days and 10 nights, and our stay could not possibly have been better. The beauty of this location is impossible to capture in photos and far exceeded any of our expectations, and the only aspect of the experience better than the location is the staff. They are truly kind and very hard-working. They are also so enthusiastic for you to be able to experience everything Amanoi, the local towns and environment and Vietnam have to offer. They think of absolutely anything and everything you could possibly want or need, they are on standby with any information you could request, and the attention to detail is just unrivaled. This clearly starts with the GM, who is absolutely lovely, and is reflected in the culture of the team, from those who attend to the pavilions, to those who work in the restaurant, the activities teams, the spa staff, and all others - who all work together seamlessly. We have to mention Ms.Trang, who helped us with getting a few local artisan-made items, Nhi who helped us plan our week, and My/Michael, who took us on most of our activities - he is intent on making sure you are always very well-fed (so much food!), getting to see everything there is to see, and enjoying every moment. We would mention everyone else here individually too, if we could. We also have to mention the food. There were mixed reviews online, and our expectations were low. Howevery, we had some of the best food we have experienced at this hotel (and this trip followed our wedding at a Michelin star restaurant). Aside from breakfast and the Gazpacho, we ate mostly the Vietnamese dishes, and the meals were phenomenal. We also enjoyed the Japanese dinner (visiting chef from Japan during our stay). We also had the chance to meet and talk to the chef, who is awesome. In sum, what an amazing place and an amazing team. (I hope Joy will share our thanks with everyone!) We can’t recommend Amanoi more - stay at the hotel, do all of the activities you can, eat all of the food, try all of the spa treatments you have time for, and also take a private pilates class (which was as awesome as everything else)!! Thank you Amanoi for an amazing honeymoon!

Above the rest and extra mile hospitality from Amanoi! This Aman property is blessed to have these people Nhi, Vy, Lam, Anh, Truck, Han, Hieu, Ubai, Oriane and Trinh. They were warm, genuine and kindhearted. The view of Amanoi is breathtaking. Amenities were all great. Overall, our experience is rated 10/10. Keep it up Aman Team!!!